Ombudsman's message

Welcome to our website

Thank you for visiting the NSW Ombudsman website.

The role of the Ombudsman is to safeguard the community in their dealings with government and non-government agencies that fall within the Ombudsman’s jurisdiction. This is done in many ways – by responding to enquiries, investigating complaints, initiating investigations, monitoring compliance with the law, auditing administrative conduct, monitoring how organisations handle issues that have been notified or referred to the office, and promoting good administration, transparency, and responsive complaint handling.

The Ombudsman is independent of the government agencies and persons it deals with and investigates.

This website is an important resource. Here you will find information about our broad range of roles, responsibilities and functions. You will also find important publications such as reports to Parliament, guidelines and fact sheets.

You can make a complaint to the office using the online complaint form, or email us a query or with feedback on our services.

We are always looking to make this website more accessible and useful. If you have an idea or suggestion, please send us an email.

Every enquiry, complaint or referral to the office can raise an issue that has a very real impact on a person’s life or the service they receive from an organisation. Our aim is to resolve genuine problems that people encounter with the agencies within our jurisdiction, in a practical and professional manner. Workload and resource constraints mean that we cannot take action on every issue we receive.

Please take advantage of the rich collection of material that is available on this website.

Michael Barnes

NSW Ombudsman

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