Encourage good administration

We provide training and guidance to government agencies and community service providers.

Our goal is to encourage good administrative practice and build capacity in the public and community services sector. We focus particularly on supporting good complaint-handling practices.

Complaint handling, investigation and accessibility training

Our training equips organisations and their staff with the capability to:

  • handle complaints
  • conduct investigations
  • ensure fair access to their services.

Read more about our workshops.

We also provide training about handling public interest disclosures in the NSW public sector.

Guidance for agencies

We have developed free resources to help agencies in a variety of areas, including: