Access to information

Information available to the public

Under the Government Information (Public Access) Act 2009 (GIPA Act), certain information must be made easily available to the public.

This is known as ‘open access information’. It includes information about:

We also aim to make other information about us easily available, including:

  • Learn more about the work we do in our News section.
  • View or download our annual reports and submissions from Find a publication.

See our contracts with the private sector valued over $150,000 on the NSW Government eTendering website.

To learn more about the GIPA Act and information access, visit the NSW Information and Privacy Commission.

Information not available to the public

Our office handles personal and sensitive information. We are also required by law to handle complaints and conduct investigations in the absence of the public.

The Ombudsman Act 1974 does not allow us to disclose information to the public except in specific ways. The main way is when we table a report in Parliament.
For these reasons, information relating to our investigative, complaint handling and reporting functions is ‘excluded’ from the GIPA Act. This includes our functions relating to community services.

This means that you cannot apply to access this excluded information under the GIPA Act.

Request access to information

If you cannot find the information you're looking for on our website, contact our Right to Information Officer on (02) 9286 1000 or

We encourage you to contact our Right to Information Officer before submitting a formal access application under the GIPA Act. They will let you know if the information you are looking for is already publicly available and help you find it. If it is not publicly available, they can let you know if you can make an application for it under the GIPA Act.

Make a formal access application

A formal access application must:

  • be in writing and sent to our address at Level 24, 580 George Street, Sydney NSW 2000
  • clearly state that you are requesting information under the Government Information (Public Access) Act 2009
  • include the $30 application fee
  • include your name and postal or email address for correspondence
  • include as much information as possible to help us identify the information you're looking for.

We will let you know within 5 working days if your application is valid.  Your application will not be valid if it asks for excluded information – which is information relating to our investigative, complaint handling and reporting functions. You cannot make a formal access application to us for excluded information. If your application is not valid, we will let you know and refund your application fee.

For valid applications, we will let you know within 20 days if you are able to access the information you have asked for.

If you're not satisfied with the outcome, you can request an internal review. You can also request a review by the NSW Information and Privacy Commission or the NSW Civil and Administrative Tribunal.

If you need help, contact our Right to Information Officer on (02) 9286 1000 or

Disclosure log

If we give someone information in response to a formal access application and we think the information might also be of interest to others, we include it in our disclosure log:

Date of decision

Description of information released


1 October 2020

Information about who the Ombudsman and staff are accountable to

The information provided:

Staff of the NSW Ombudsman are accountable to the Ombudsman in carrying out their work. This includes any matter where the [NSW Ombudsman’s Values and Guarantee of Service] have not been met. Any complaint about a breach may be sent to the Ombudsman’s general email address:

The Parliamentary Joint Committee on the Ombudsman, the Law Enforcement Conduct Commission and the Crime Commission monitors and review the functions of the Ombudsman. The Committee cannot investigate matters relating to particular conduct, nor reconsider decisions relating to the investigation of particular complaints or reconsider findings, recommendations and, determinations or other decisions of the Ombudsman or any other person in relation to a particular investigation or complaint. Correspondence to the Committee may be addressed to:

Committee on the Office of the Ombudsman, Law Enforcement Conduct Commission and the Crime Commission
Parliament House
Macquarie Street
Sydney NSW 2000