Training
We specialise in providing comprehensive training solutions tailored to the needs of public and community sectors. Our courses cover various aspects of complaints handling, investigation, and administrative law, ensuring that you and your team are equipped with the necessary skills and knowledge to excel in your roles.
Our courses
Fundamentals of complaint handling
For frontline staff, supervisors and managers in public, community or private sector organisations who handle customer complaints. Get the skills and confidence to effectively handle customer complaints and engage with complainants.
Managing unreasonable conduct by a complainant
For frontline staff and supervisors who handle complaints as well as managers responsible for setting a complaint handling policy and strategy. Learn how to identify and manage unreasonable conduct and deliver effective prevention and resolution policies and strategies.
Administrative law in the public sector
This course provides public servants with an understanding of better practice public sector administration and decision making in the context of their obligations under administrative law.
Fact finding for complaint management
This course provides you with an understanding of the three stages of complaint handling, and the tools to conduct complex inquiries into a complaint.
Browse upcoming courses, dates and availability.
Why choose us?
Expertise: Benefit from our extensive experience in complaints handling and good administrative conduct.
Practical Approach: Our courses focus on practical tools and real-world examples to enhance learning.
Flexibility: Choose between online or in-person courses that suit your schedule and preferences.
Customisation: We offer in-house, customised programs tailored to your organisation's specific requirements.
Community Service Provider and hardship discounts
We offer discounts for community service staff and those agencies with obligations under the CS-CRAMA. If you would like to request a discount, including a discount due to financial hardship, please contact us at training@ombo.nsw.gov.au
Client satisfaction
Enhance your skills and further your organisation's performance with our specialised training. Contact us today to learn more about our customised courses.
Further information
Engagement and outreach activities
An important part of our pursuing fairness for the people of NSW is community engagement. We do this to raise awareness about the right to bring complaints to us; and to provide training and guidance to public authorities and community service providers, uplifting capability and improving public service delivery across NSW.
Our facilitators
Our workshops are run by highly experienced facilitators with expertise in different areas of public and community services.
