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Our voice to Parliament
The NSW Ombudsman is an independent integrity agency, accountable to the people of NSW. We report directly to the Parliament of NSW.
Where we identify matters of serious public interest, we can make a public report to Parliament.
We also support the work of Parliamentary Committees by making submissions to public inquiries.
Our latest reports
Aboriginal outcomes strategy focus area 2 (Out of home care) - were the targets achieved
This report assesses the extent to which the Department of Communities & Justice’s (DCJ) achieved its five-year strategy to reduce overrepresentation of Aboriginal children in out-of-home care (OOHC).
The Ombudsman’s report shows that the AOS did not achieve its goal of reducing Aboriginal over-representation in OOHC. None of the four targets directed toward that goal were achieved. There was some progress toward each target, and DCJ came close to achieving one of the targets.
Formal Investigations - Summary Report 2021-22
This special report contains a summary of formal investigations completed by the NSW Ombudsman in the last 12 months. Whether or not a special report has been prepared in respect of a particular investigation, it is the Ombudsman’s current practice to publish and present to Parliament a special report annually that identifies and briefly summarises the formal investigations that were completed in the previous 12 months. This report is the annual summary report to 30 September 2022.
The COVID-19 pandemic: second report
In this report the NSW Ombudsman Paul Miller has looked back on complaints received by the Ombudsman since his March 2021 report on the COVID pandemic. The report reveals that the number of COVID-related complaints to the Ombudsman rose significantly in the second year of the pandemic. His office received 1,046 COVID-related actionable complaints in the 2021-22 financial year – more than double the number received in 2020-21.
Modifying public housing properties to meet the needs of tenants with disability
In this report we examine the experiences of public housing tenants with disability who requested modifications to their properties. The report is informed by complaints and a recently finalised targeted investigation into the delivery of those services by the Land and Housing Corporation (LAHC) and the Department of Communities and Justice – Housing (DCJ Housing).