What we do
Our functions have evolved over the years. We now undertake a range of activities beyond the traditional ombudsman role of complaint handling and complaint investigations. The principal legislation we operate under is:
- Ombudsman Act 1974 (Ombudsman Act)
- Community Services (Complaints, Reviews and Monitoring) Act 1993 (CS CRAMA)
- Public Interest Disclosures Act 1994 (PID Act)
To learn about our vision, outcomes and values, see Who we are.
We handle complaints about most NSW government agencies, local councils
Encourage good administration in the public sector
We provide training and resources to encourage good administrative practice.
Monitor Aboriginal programs
We monitor the NSW Government’s Aboriginal programs, and engage with the community to improve the delivery of services to Aboriginal communities and peoples.
Monitor community services
We promote and protect the rights and best interests of people using community services in NSW.
Monitor operation of the Mandatory Disease Testing Act
We monitor the operation and administration of the Mandatory Disease Testing Act.
We review the deaths of children in circumstances of abuse or neglect, and the deaths of children in care.
Child Death Review Team
We convene and support the Child Death Review Team (CDRT). The CDRT keeps a register of the deaths of all children in NSW, and seeks to identify ways to reduce the risk of children dying.
Oversee public interest disclosures (whistleblowing)
We monitor the public interest disclosure system and support agencies to meet their obligations.
We run and participate in events and forums across NSW to raise awareness about our role and services.