What we do

Our functions have evolved over the years. We now undertake a range of activities beyond the traditional ombudsman role of complaint-handling and complaint investigations. The principal legislation we operate under is:

To learn about our vision, mission, purpose and values, see Who we are.

Handle complaints

We handle complaints about most NSW government agencies, local councils and community service providers. We can also monitor and review how community services are delivered.

Handle complaints

Encourage good administration in the public sector

We provide training and resources to encourage good administrative practice.

Encourage good administration in the public sector

Monitor Aboriginal programs

We monitor the NSW Government’s Aboriginal programs, and engage with the community to improve the delivery of services to Aboriginal communities and peoples.

Monitor Aboriginal programs

Monitor community services

We promote and protect the rights and best interests of people using community services in NSW.

Monitor community services

Reviewable deaths

We review the deaths of children in circumstances of abuse or neglect, and the deaths of children in care.

Reviewable deaths

Child Death Review Team

We convene and support the Child Death Review Team (CDRT). The CDRT keeps a register of the deaths of all children in NSW, and seeks to identify ways to reduce the risk of children dying.

Child Death Review Team

Oversee public interest disclosures (whistleblowing)

We monitor the public interest disclosure system and support agencies to meet their obligations.

Oversee public interest disclosures (whistleblowing)

Community engagement

We run and participate in events and forums across NSW to raise awareness about our role and services.

Community engagement