Pursuing fairness for the people of NSW
Do you have a complaint about a NSW Government agency, local council or community service provider?
Make a complaintThe NSW Ombudsman is an independent integrity agency that pursues fairness for the people of NSW. We strive to ensure that those entrusted with public power and resources fulfil their responsibilities and treat everyone fairly.
Our office and telephone enquiry service will be closed for the holiday period from 12pm on 24 December 2025, reopening 9am on 13 January 2026.
The reports concludes that the state’s Intensive Therapeutic Care (ITC) program for children in Out-of-Home Care (OOHC) with high and complex needs is not operating as intended and is not achieving its key objectives.
The NSW Ombudsman tabled the Public Interest Disclosures (PID) Act 2022: Agency self-assessment audit report 2025 in the Parliament of NSW today.
A report published on 1 December 2025 shines a stark light on youth suicide in Aboriginal and Torres Strait Islander communities in NSW and sets out urgent recommendations for systemic reform.
The Annual Report includes information about agency activities to meet the requirements of the Public Interest Disclosures Act 2022, and voluntary public interest disclosures received between 1 July 2024 and 30 June 2025.
We have incorporated feedback from a variety of stakeholders and are publishing our revised Draft Statement of Commitment to Children’s Rights in recognition of World Children’s Day.
We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.
