Guidance for agencies
Find information, advice and resources to manage complaints and public interest disclosures in your organisation.
Effective complaint handling
Managing unreasonable conduct by a complainant
Handling public interest disclosures
Automated decision-making in the public sector
Training and events
We are the experts in complaint handling for the public and community sectors. We are also renowned for our training in areas of access and equity, and investigations. You can book a workshop as an individual or small team. We also offer in-house workshops for teams from a single organisation.