Engagement and outreach activities
An important part of our pursuing fairness for the people of NSW is community engagement.
We do this to raise awareness about the right to bring complaints to us; and to provide training and guidance to public authorities and community service providers, uplifting capability and improving public service delivery across NSW.
Below is a calendar of upcoming regional visits. We encourage you to register to participate, and look forward to meeting you soon!
Not suited to your timing, needs or location? We welcome ideas regarding future activities or visits and encourage you to offer suggestion at training@ombo.nsw.gov.au.
February 2024 – Sydney Region
NSW Ombudsman Office is supporting an outreach and engagement program across the Sydney region in February 2024.
Would you like to know more about your right to complain where you have been treated unfairly by NSW government agencies, local councils, Local Aboriginal Land Councils or NSW Government funded community service providers?
Are you interested in knowing more about Public Interest Disclosures and whistle-blower protections?
Have you been compelled to provide a sample, or would you like to know more, about the Mandatory Disease Testing powers that exist within NSW and the NSW Ombudsman’s oversight role?
Would you like to know more about our work with Aboriginal people and programs?
Are you interested in world class, industry leading training in complaint handling, investigations or public administration? Whether face-to-face or virtual, we’ve got you covered, check our upcoming training schedule.
The NSW Ombudsman’s mission is to pursue fairness for the people of NSW, and we are keen to meet you in person at one of our outreach events and provide more information about the assistance we can provide.
Community Engagement
This is a great opportunity to drop by our information stands across the city in the following locations, at the following times:
Date | Time | Event Name | Event Type |
13/02/2024 | 10:30-13:00 | TAFE Ultimo Campus - Orientation Week | Information Stall / Pop-up drop-in stand |
19/02/2024 | 11:00-14:00 | Macquarie University - Orientation Week | Information Stall / Pop-up drop-in stand |
20/02/2024 | 13:00-16:30 | Administrative law in the public sector @ NSW Ombo offices | Face to Face training course |
21/02/2024 | 13:00-16:00 | Chatswood public outreach – Chatswood Mall (Lower) | Information Stall / Pop-up drop-in stand |
22/02/2024 | 09:30-12:00 | Penrith public outreach – The Mondo | Information Stall / Pop-up drop-in stand |
22/02/2024 | 15:00-18:00 | Blacktown public outreach – Civic Plaza | Information Stall / Pop-up drop-in stand |
27/02/2024 | 11:00-14:00 | TAFE Meadowbank Campus - Orientation Week | Information Stall / Pop-up drop-in stand |
27/02/2024 | 09:30-13:30 | Fundamentals of complaint handling @ NSW Ombo offices | Face to Face training course |
28/02/2024 | 08:30-12:00 | Parramatta Public outreach – Centenary Square | Information Stall / Pop-up drop-in stand |
28/02/2024 | 09:30-13:30 | Managing unreasonable conduct by a complainant @ NSW Ombo offices | Face to Face training course |
28/02/2024 | 13:00-16:00 | Bankstown public outreach – Bankstown Plaza | Information Stall / Pop-up drop-in stand |
For further information please contact engagement@ombo.nsw.gov.au
Training
Discounts
We offer discounts for community service staff and those agencies with obligations under CSCRAMA. If you would like to request a discount, including a discount due to financial hardship, please contact us at training@ombo.nsw.gov.au
Early bird discount
If you register between now until close of business 14 February 2024, use this VIP Code ROSES24 when checking out to receive 15% off the total amount.
1. Fundamentals of complaint handling
Frontline staff, supervisors and managers in public, community or private sector organisations who handle customer complaints will benefit by enhancing knowledge of best-practice approaches to complaint handing, effective communication for engaging with complainants, and the value of complaints.
2. Administrative law in the public sector
Policy and program developers, grants administrators, investigators and those responsible for use of technology would benefit from this practical Administrative Law course covering the application of administrative law in public sector decision making, policy, program planning and delivery.
3. Managing unreasonable conduct by a complainant
The workshop will help supervisors, managers, and frontline staff to learn how to identify and manage unreasonable conduct and deliver effective prevention and resolution policies and strategies.