Engagement and outreach activities
An important part of our pursuing fairness for the people of NSW is community engagement.
We do this to raise awareness about the right to bring complaints to us; and to provide training and guidance to public authorities and community service providers, uplifting capability and improving public service delivery across NSW.
Below is a calendar of upcoming regional visits. We encourage you to register to participate, and look forward to meeting you soon!
Not suited to your timing, needs or location? We welcome ideas regarding future activities or visits and encourage you to offer suggestion at training@ombo.nsw.gov.au.
Rural and regional outreach program - Hunter and Central Coast region
November 2023
Rural and regional outreach program event will be held in the Hunter and Central Coast region in November 2023. The program run by ICAC commenced in 2001 to bring corruption prevention advice and resources on-site to non-metropolitan areas of NSW.
The NSW Ombudsman will be participating at the NSW ICAC’s rural and regional outreach program in the Hunter and Central Coast regions. Full details of ICAC’s outreach program can be found here.
The NSW Ombudsman will be contributing by providing a number of training workshops.
We offer discounts for community service staff and those agencies with obligations under CSCRAMA. If you would like to request a discount, including a discount due to financial hardship, please contact us at training@ombo.nsw.gov.au.
Early bird discount
If you register from now until 31 October 2023, use this VIP Code EBIRD15 when checking out to receive 15% off the total amount.
1. Fundamentals of complaint handling
Frontline staff, supervisors and managers in public, community or private sector organisations who handle customer complaints will benefit by enhancing knowledge of best-practice approaches to complaint handing, effective communication for engaging with complainants, and the value of complaints.
2. Administrative law in the public sector
Policy and program developers, grants administrators, investigators and those responsible for use of technology would benefit from this practical Administrative Law course covering the application of administrative law in public sector decision making, policy, program planning and delivery.
3. Managing unreasonable conduct by a complainant
The workshop will help supervisors, managers, and frontline staff to learn how to identify and manage unreasonable conduct and deliver effective prevention and resolution policies and strategies.
4. Public interest disclosures
This session will provide an outline of the new Public Interest Disclosures Act 2022 (PID Act), focusing on the importance of a ‘speak up’ culture as well as the key elements of the new public interest disclosure framework in NSW.
Register or learn more about the upcoming regional outreach program.