Policies

We have a range of policies, frameworks, charters and plans that guide our work and help our staff understand our vision, mission, values and purpose.

How we plan to do our work

Strategic Plan 2020–2025
Multicultural Plan 2022-24
Community Engagement Strategy

How we work

Code of Ethics and Conduct
Code of Ethics and Conduct (Easy English version)
Generative Artificial Intelligence policy
Generative Artificial Intelligence Risk Assessment Tool Template - Appendix A
Privacy and information management framework
Data breach policy

Media and social media policy

Media Policy
Social Media Policy
Social Media User Guidelines

Feedback about our service

Request for a review of a decision policy
Request for a review of a decision policy (Easy English version)
Feedback, compliments and complaints policy

Staff policies

Bullying, Harassment and Discrimination policy
Diversity and inclusion framework
Diversity and inclusion action plan
Dealing with misconduct allegations policy

Charters and governance arrangements

Audit and Risk Committee Charter
Internal Audit Charter
Fraud and corruption control policy
Risk Management policy

Governance and accountability registers

Act of Grace Payments Register
Gift of Government Property Register
Public notification register

Public Interest Disclosure policy

Public Interest Disclosure policy

We also have internal office policies. A request to view any internal office policy can be made here: Access to information.