Who we are

The NSW Ombudsman's Office – led by the NSW Ombudsman – is an independent and impartial integrity agency. We watch over most NSW public sector agencies and some community service providers. We help to ensure these organisations and their staff do their jobs properly and meet their responsibilities to the community.

We are accountable to the people of NSW for our work. A parliamentary committee scrutinises our work and reviews our performance. To learn more, see Committee on the Ombudsman.

To learn more about our work, see What we do.

NSW Ombudsman

Our current NSW Ombudsman is Paul Miller. The Ombudsman is supported by our executive team. This includes our Chief Deputy Ombudsman and Chief Operating Officer.

NSW Ombudsman

Vision, mission, purpose and values

Our vision, mission, purpose and values guide our work. Our Strategic Plan aims to put us in the best position to achieve our purpose and mission.

Vision, mission, purpose and values

Agreements with agencies

We have agreements with other complaint-handling agencies to share information and refer complaints.

Agreements with agencies

Policies

We have a range of policies to guide us in our work.

Policies