Making a complaint

If you are unhappy with the way you’ve been treated by a NSW Government agency or community service provider, you can make a complaint.

There are many benefits of making a complaint and telling someone about your problem. Complaints can:

• increase the chance of getting a better outcome
• help others in similar situations
• let agencies and service providers know there are problems, and help them improve their services
• provide you with an explanation for why something has happened
• give you a greater control of your life.

You have a right to good services and fair treatment. And you have a right to complain to the Ombudsman if that doesn't happen.

How to make a complaint

• A step-by-step guide to making a complaint. Find out what to do and what information you'll need to provide.

Complaints we handle

• Find out what complaints we can help with. If we can't handle your complaint, we'll tell you who can help.

What we do with your complaint

• What happens after you make a complaint. We review the information you give us and decide what action to take.

Making a public interest disclosure (whistleblowing)

• If you work for NSW public sector. Public Interest disclosures also covers local government, Parliament, and also some private sector operators.

Get help making a complaint

• We can help you make a complaint. We support people with disability, Aboriginal peoples and have information in easy English and other languages.

Complaints about community services

We can help people who have been unfairly treated by community services that are run or funded by the government.

You have a right to complain about the services you get. Learn more