Making a complaint
If you are unhappy with the way you’ve been treated by a NSW Government agency or community service provider, you can make a complaint.
There are many benefits of making a complaint and telling someone about your problem. Complaints can:
- increase the chance of getting a better outcome
- help others in similar situations
- let agencies and service providers know there are problems, and help them improve their services
- provide you with an explanation for why something has happened
- give you a greater control of your life.
You have a right to good services and fair treatment. And you have a right to complain to the Ombudsman if that doesn't happen.
What we do with your complaint
Making a public interest disclosure (whistleblowing)
Complaints about community services
We can help people who have been unfairly treated by community services that are run or funded by the government.
You have a right to complain about the services you get. Learn more