Sitemap

• Making a complaint
  • Complaints we handle
    • Complaints about community services
  • How to make a complaint
    • Complaints about custodial services
  • What we do with your complaint
  • Making a public interest disclosure (whistleblowing)
  • Get help making a complaint
    • Information in Easy Read and in other languages
• Guidance for agencies
  • Effective complaint handling
    • Complaint handling process
  • Complaint handling e-learning
  • Managing unreasonable conduct by a complainant
    • Part 1: What is unreasonable conduct by a complainant?
    • Part 2: Staff strategies for responding to unreasonable conduct
    • Part 3: Communication and unreasonable conduct
    • Part 4: Management responsibilities and supporting staff
    • Part 5: Restricting and controlling access
  • Handling public interest disclosures (whistleblowing)
    • PID responsibilities for public authorities
    • New PID Act 2022
    • How to handle PIDs
    • PIDs and the Government Information (Public Access) Act
    • Report public interest disclosure data
    • Subscribe to the public interest disclosures newsletter
    • Managing a public interest disclosure
  • Reporting disability incidents
• Training & Events
  • Our facilitators
  • Complaint handling training
    • Fundamentals of complaint handling
    • Effective complaint management systems workshop
    • Managing unreasonable conduct by a complainant workshop
  • Public interest disclosures training
    • Public interest disclosures management training
  • Investigation training
    • Administrative law in the public sector workshop
    • Investigating misconduct in the public sector workshop
  • Access & equity training
    • Aboriginal cultural appreciation workshop
    • Supporting young people to make complaints and advocate for systems change workshop
  • Upcoming workshops
• Find a publication
  • Publications
    • Reports and submissions
      • Aboriginal programs
      • Community and disability services
      • NSW Child Death Review Team
      • Child protection
      • Legislative reviews
      • Police
        • Surveillance devices
      • Royal Commission
      • State and Local government
      • Integrity
    • NSW Ombudsman Annual Reports
    • NSW Child Death Review Team Annual Reports
    • Reviewable Deaths Annual Reports
    • Oversight of the Public Interest Disclosures Act 1994 Annual Report
    • Public Interest Disclosures Steering Committee Annual Reports
    • Other Annual Reports
      • Law Enforcement (Controlled Operations) Act Annual Reports
      • Official Community Visitors Annual Reports
    • Brochures
      • Brochures
      • Posters
    • Fact sheets
      • Child death review team
      • Community and disability services
      • State and Local government
    • Guidelines
      • Public interest disclosures (whistleblowing)
      • State and Local government
      • State universities
      • Youth
• About us
  • Who we are
    • NSW Ombudsman and executive team
    • Vision, mission, purpose and values
    • Policies
    • Agreements with agencies
  • What we do
    • Handle complaints
    • Encourage good administration
    • Monitor Aboriginal programs
    • Monitor community services
    • Monitor operation of the Mandatory Disease Testing Act
    • Reviewable deaths
    • Child Death Review Team
    • Oversee public interest disclosures (whistleblowing)
    • Engage with the community
  • Access to information
  • Careers
  • Contact us
    • Complaints about the NSW Ombudsman