Sitemap

• Making a complaint
  • Complaints we handle
    • Complaints about community services
  • Complaints others handle
  • How to make a complaint
    • Complaints about custodial services
    • Make a complaint online
  • What we do with your complaint
  • Making a public interest disclosure (whistleblowing)
  • Get help making a complaint
    • Information in Easy Read and in other languages
• Guidance for agencies
  • Handling public interest disclosures (whistleblowing)
    • PID responsibilities for public authorities
    • The Public Interest Disclosures Act 2022
    • How to handle PIDs
      • Who can make a PID
      • Who can receive a PID
      • Assessing whether a report is a PID
      • Managing a PID
      • Protections when making a PID
      • Supporting staff involved in PIDs
    • PIDs and the Government Information (Public Access) Act
    • Report public interest disclosure data
    • Subscribe to the public interest disclosures updates
  • Automated decision-making in the public sector
    • Administrative Law and automated-decision making
    • Implementing automated decision-making systems
  • Effective complaint handling
    • Complaint handling process
    • Complaint handling e-learning
  • Managing unreasonable conduct by a complainant
    • Part 1: What is unreasonable conduct by a complainant?
    • Part 2: Staff strategies for responding to unreasonable conduct
    • Part 3: Communication and unreasonable conduct
    • Part 4: Management responsibilities and supporting staff
    • Part 5: Restricting and controlling access
  • Reporting disability incidents
  • Handling referred complaints
• Training & Events
  • Our facilitators
  • Complaint handling training
    • Fundamentals of complaint handling
    • Effective complaint management systems workshop
    • Managing unreasonable conduct by a complainant workshop
  • Public interest disclosures training
  • Investigation training
    • Administrative law in the public sector workshop
  • Access & equity training
    • Supporting young people to make complaints and advocate for systems change workshop
    • Let's talk
  • Engagement and outreach activities
  • Upcoming workshops
• Find a publication
  • Publications
    • Child Death Review Team / Reviewable Deaths
      • Biennial Reports (CDRT and Reviewable Child Deaths) (since 2016)
      • Reviewable Child Death Reports (for the years 2003 to 2015)
      • CDRT Annual Reports
      • CDRT Research
      • CDRT Submissions and other papers
    • Reports to Parliament
      • Reports following investigations
      • Aboriginal Programs (monitoring and assessment) reports
      • Community services (reviews and monitoring) reports
      • Other special reports
      • Police and law enforcement (before 2017)
        • Surveillance devices
    • Submissions to Parliamentary Committees and other bodies
      • Submissions / correspondence with the Parliamentary Committee on the Ombudsman, LECC and Crime Commission
      • Submissions / correspondence with other NSW Parliamentary Commissions and Committees
      • Royal/Special Commissions of Inquiry
      • Other
    • NSW Ombudsman’s Office – Annual Reports
      • Annual reports
      • Other corporate publications
    • Public Interest Disclosures – Annual Reports / PID Steering Committee
      • Oversight of the PID Act 1994 – Annual Reports
      • PID Steering Committee – Annual Reports
    • Annual reports relating to former functions
      • Law Enforcement (Controlled Operations) Act Annual Reports
      • Official Community Visitors - Annual Reports (2004 – 2019)
      • Reviewable deaths of people with disability – Annual Reports (2003 – 2022)
    • Media statements
    • Fact sheets
      • CDRT – fact sheets
    • Guidelines and model policies
      • Complaint handling
      • Public interest disclosures Act 1994
      • Public interest disclosures 2022
    • Posters, brochures and forms
    • In Focus
    • Speeches, articles and other papers
• About us
  • Who we are
    • NSW Ombudsman and executive team
    • Vision, outcomes and values
    • Policies
    • Agreements with agencies
  • What we do
    • Handle complaints
    • Encourage good administration
    • Monitor Aboriginal programs
    • Monitor community services
    • Monitor operation of the Mandatory Disease Testing Act
    • Reviewable deaths
    • Child Death Review Team
    • Oversee public interest disclosures (whistleblowing)
    • Engage with the community
  • Access to information
  • Careers
  • Contact us
    • Complaints about the NSW Ombudsman