Complaint handling training
Complaint handling is central to our role as an ombudsman. Our workshops are informed by evidence and delivered by experts. They will enable you and your team to deliver better customer service to diverse communities.
Fundamentals of complaint handling
For frontline staff, supervisors or managers in public, community or private sector organisations who need to effectively handle customer complaints and engage with complainants.
Managing unreasonable conduct by a complainant
For supervisors and managers responsible for setting a complaint handling policy and strategy. We recommend you complete Fundamentals of complaint handling.
Effective complaint management systems
For staff who are responsible for developing, managing or implementing a complaint handling policy and system in their organisation. This includes quality assurance and corporate governance managers.