An interactive workshop to support young people know their rights when accessing services. In this workshop participants will learn about their rights when accessing services and what to do if they are unhappy with a service provider or staff at a service they access.
Who should attend
This workshop is targeted to young people (14-24 years old) that may experience additional vulnerabilities or service access barriers.
- young people with learning difficulties
- young people with mild/moderate disability
- young people with poor English proficiency
- young people living in out-of-home care
- young parents.
The teenage years can be an exciting time when young people start to explore their rights, explore their own independence, and access a variety of services. However, they need the skills and knowledge to know what their rights are when accessing services, what to do if they are unhappy with a service and the practical skills to make a complaint when things go wrong.
In this workshop participants will learn about their rights when accessing services and what to do if they are unhappy with a service provider or staff at a service they access.
Our Community Engagement team deliver this workshop. A key part of the team's role is to work to improve the access of young people – and the workers who support them – to our services. As well as handling or referring individual complaints, we engage with youth services and peak bodies to identify the most pressing issues for young people. We use the feedback to improve service delivery for this often-vulnerable group.
In-house facilitator-led workshop
At the end of the workshop, participants should:
- understand their rights when accessing services
- know what to do if they have a problem with a service
- know how the NSW Ombudsman can help
Book this workshop for your team
We offer this workshop in-house (online or in-person). We can also tailor it to meet your organisation's specific learning needs.
Talk to our Community Engagement Officer to book a free training session. Contact firstname.lastname@example.org
If you need help choosing training that best meets your needs, contact our Community Education and Training Unit on email@example.com or (02) 9286 0900.