Monitor Aboriginal programs

Our Aboriginal Engagement and Programs Division (AEPD) monitors and assesses Aboriginal programs under Part 3B of the Ombudsman Act 1974.

We aim to improve the administration and delivery of Aboriginal programs in NSW. We do this through reports, recommendations, community engagement and training.

Aboriginal programs we monitor fall within OCHRE – Opportunity, Choice, Healing, Responsibility, Empowerment – the NSW Government’s plan for Aboriginal affairs.

We engage with Aboriginal communities and prepare reports and submissions on issues raised. This involves:

  • scrutinising the government's Aboriginal programs and how they are delivered
  • making recommendations to improve government programs and service delivery
  • publishing our findings in special reports to Parliament and our Annual Report.

Our reports to Parliament have changed how NSW government agencies and community service providers deliver services to Aboriginal communities.

Aboriginal Cultural Competency Framework

Our Aboriginal Inclusion and Community Engagement Unit (AICEU) implements our Aboriginal Cultural Competency Framework. This includes protocols and training to help Ombudsman staff:

  • understand and respect Aboriginal cultures
  • value cultural diversity
  • increase engagement with First Nations communities
  • handle complaints in a culturally competent way.

Branches within the Ombudsman’s office also consult with AEPD staff when handling complaints, projects and investigations that have a First Nations focus.

Contact us

For more information you can email us at AICEU@ombo.nsw.gov.au

Journey Together artwork by artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.