Part 4: Management responsibilities and supporting staff
This section of the manual is aimed at providing managers and supervisors with some guidance about how they can support their staff to respond to UCC. This will help those in management roles to provide a clear and consistent message to staff and provide them with the support they need to do their work. This includes some guidance around managing stress in the workplace.
It also outlines how an organisation should record and respond to incidents, as well as providing some guidance on how to lay out public offices to address some of the risks of face to face UCC.