Contact us

To make a complaint, use our online complaint form.

For a step-by-step guide to making a complaint, see How to make a complaint.

Call us

1800 451 524

  • Monday to Friday between 9am to 4pm

(This is a free call in Australia. However, if you use your mobile phone then your provider may charge for the call.)

Our online complaint form is available 24 hours a day.

If your call is to check if we are the right ombudsman for your complaint, you might find this page of our website useful: Complaints we handle.

Telephone Interpreter Service (TIS)

If you need language help, we can arrange an interpreter for you. Or you can contact the Telephone Interpreter Service (TIS):

1. Call TIS 131 450

2. Ask to speak to the NSW Ombudsman on 9286 1000

Telephone support for people with disability

If you're deaf or have a hearing impairment or speech impairment, you can contact us through the National Relay Service:

1. Call 1300 555 727

2. Ask for 1800 451 524

NRS Internet relay users connect, then ask for 1800 451 524.

Visit us

Level 24
580 George Street
Sydney NSW 2000

We welcome visitors to our offices at the following times:

  • 9am – 4pm, Monday to Friday (except public holidays).
  • NOTE: On Thursday 6 June 2024, our Reception on Level 24 will be closed from 9am to 1pm due to an all-staff meeting. We will re-open Reception at 1pm. We apologise for any inconvenience.

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People with mobility disability can enter the building via the entry on either George or Bathurst streets.

The closest train station is Town Hall station on George Street.

Mailing address

Level 24
580 George Street
Sydney NSW 2000


For questions about our training, contact us on or (02) 9286 0900.


To order copies of our publications, contact us on or (02) 9286 1000.


Contact media on

Feedback about our service

We encourage you to give us feedback about our services. We listen to your feedback and use it to help us understand what we're doing well and where we can improve.

To give us feedback, contact us on or (02) 9286 1000.

To make a complaint about the way we handled your complaint or to request to review a decision, see Complaints about the NSW Ombudsman.