Contact us

To make a complaint, use our online complaint form.

For a step-by-step guide to making a complaint, see How to make a complaint.

Call us

1800 451 524

Monday to Friday between:

  • 9am and 12pm
  • 1pm and 4pm

You may have to pay for the call if you use your mobile phone.

Telephone Interpreter Service (TIS)

If you need language help, we can arrange an interpreter for you. Or you can contact the Telephone Interpreter Service (TIS):

1. Call TIS 131 450

2. Ask to speak to the NSW Ombudsman on 9286 1000

Telephone support for people with disability

If you're deaf or have a hearing impairment or speech impairment, you can contact us through the National Relay Service:

1. Call 1300 555 727

2. Ask for 1800 451 524

NRS Internet relay users connect, then ask for 1800 451 524.

Visit us

Level 24
580 George Street
Sydney NSW 2000

We welcome visitors to our offices at the following times:

  • 9am - 4pm, Monday to Friday (except public holidays)

Essential information about visiting us safely

For the safety of our staff and the community we are asking visitors to:

  • be up to date with COVID-19 vaccinations as advised by ATAGI (as of 10 March 2022, this means you have received a 3rd booster shot)
  • bring proof of vaccination or a medical exemption
  • wear a mask and use hand sanitiser before entering

When you arrive at our reception on level 24, use the intercom system to speak with our receptionist.

If you are not up to date with vaccinations, we will ask you to take a Rapid Antigen Test (RAT). We will supply the RAT. The RAT must show a negative result before we allow you to enter.

You can also submit a complaint through our online complaint form or call us on 1800 451 524 (see phone contact hours above).

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People with mobility disability can enter the building via the entry on either George or Bathurst streets.

The closest train station is Town Hall station on George Street.

Mailing address

Level 24
580 George Street
Sydney NSW 2000

Training

For questions about our training, contact us on training@ombo.nsw.gov.au or (02) 9286 0900.

Publications

To order copies of our publications, contact us on communications@ombo.nsw.gov.au or (02) 9286 1000.

Feedback about our service

We encourage you to give us feedback about our services. We listen to your feedback and use it to help us understand what we're doing well and where we can improve.

To give us feedback, contact us on nswombo@ombo.nsw.gov.au or (02) 9286 1000.

To make a complaint about the way we handled your complaint or to request to review a decision, see Complaints about the NSW Ombudsman.