Accessibility Navigation

  1. Skip to navigation
  2. Skip to content
  3. Skip to secondary navigation
  • Search
  • Menus
Contact Us
Search the site
Search the site
  • Making a complaint
    • Complaints we handle
      • Complaints about community services
    • How to make a complaint
      • Complaints about custodial services
      • Make a complaint online
    • What we do with your complaint
    • Making a public interest disclosure (whistleblowing)
    • Get help making a complaint
      • Information in Easy Read and in other languages
  • Guidance for agencies
    • Automated decision-making in the public sector
      • Administrative Law and automated-decision making
      • Implementing automated decision-making systems
    • Effective complaint handling
      • Complaint handling process
    • Complaint handling e-learning
    • Managing unreasonable conduct by a complainant
      • Part 1: What is unreasonable conduct by a complainant?
      • Part 2: Staff strategies for responding to unreasonable conduct
      • Part 3: Communication and unreasonable conduct
      • Part 4: Management responsibilities and supporting staff
      • Part 5: Restricting and controlling access
    • Handling public interest disclosures (whistleblowing)
      • PID responsibilities for public authorities
      • New PID Act 2022
      • How to handle PIDs
      • PIDs and the Government Information (Public Access) Act
      • Report public interest disclosure data
      • Subscribe to the public interest disclosures newsletter
    • Reporting disability incidents
  • Training & Events
    • Our facilitators
    • Complaint handling training
      • Fundamentals of complaint handling
      • Effective complaint management systems workshop
      • Managing unreasonable conduct by a complainant workshop
    • Public interest disclosures training
      • Public interest disclosures management training
    • Investigation training
    • Access & equity training
      • Supporting young people to make complaints and advocate for systems change workshop
      • Let's talk
    • Upcoming workshops
  • Find a publication
    • Publications
      • Child Death Review Team / Reviewable Deaths
      • Reports to Parliament
      • Submissions to Parliamentary Committees and other bodies
      • NSW Ombudsman’s Office – Annual Reports
      • Public Interest Disclosures – Annual Reports / PID Steering Committee
      • Annual reports relating to former functions
      • Media statements
      • Fact sheets
      • Guidelines and model policies
      • Posters and brochures
      • InFocus
  • About us
    • Who we are
      • NSW Ombudsman and executive team
      • Vision, outcomes and values
      • Policies
      • Agreements with agencies
    • What we do
      • Handle complaints
      • Encourage good administration
      • Monitor Aboriginal programs
      • Monitor community services
      • Monitor operation of the Mandatory Disease Testing Act
      • Reviewable deaths
      • Child Death Review Team
      • Oversee public interest disclosures (whistleblowing)
      • Engage with the community
    • Access to information
    • Careers
    • Contact us
      • Complaints about the NSW Ombudsman
  • Publications
    • Child Death Review Team / Reviewable Deaths
    • Reports to Parliament
    • Submissions to Parliamentary Committees and other bodies
    • NSW Ombudsman’s Office – Annual Reports
    • Public Interest Disclosures – Annual Reports / PID Steering Committee
    • Annual reports relating to former functions
    • Media statements
    • Fact sheets
      • CDRT – fact sheets
    • Guidelines and model policies
    • Posters and brochures
    • InFocus
  • Find a publication  >  
  • Publications  >  
  • Fact sheets
  • CDRT – fact sheets
  • Community Services – Handling complaints
  • The Ombudsman's role in community services
  • Direct referral
  • Monitoring and assessing OCHRE – Information sheet
  • Complaints about child protection and other child and family services
  • Assisted boarding houses
  • Our work with Aboriginal communities
  • Changes to safeguarding arrangements in relation to the NDIS in NSW
  • Having trouble with unlawful development activity?
  • Unhappy about a proposed development?
  • Do you want to carry out building or development work?
  • Minimising conflict, maximising support – Families, NDIS participants and NDIS service providers working effectively together
  • Smart complaining information sheet
  • Commitments to effective complaint handling – guidance for agencies
  • Complaints about social housing
  • The importance of respect in effective complaint handling
  • The NSW Ombudsman and children and young people
  • Tips for accessible complaint handling
  • Tips for local councils – Building a best practice complaint management system
  • Complaining to the NSW Ombudsman about NSW Government agencies and local councils
  • Ombudsman Inquiries Frequently asked questions
  • Complaint assessment criteria
  • Are you an international student who has been excluded from your university or TAFE course?
  • For agencies – Ombudsman inquiries
  • Having trouble with your rates and charges?
  • News
  • About us
  • Contact us
  • Complaints about the NSW Ombudsman
  • Privacy
  • Copyright
  • Disclaimer
  • Accessibility
  • Sitemap
Email or post this page in social media sites
Back
to top of this page