Monitor community services

We promote and protect the rights and best interests of people using community services in NSW. We achieve this by handling and resolving complaints about these services. We also monitor and review the delivery of community services.

We carry out this role under the Community Services (Complaints, Reviews and Monitoring) Act 1993 (CS CRAMA), and the Ombudsman Act 1974.

What community services do we cover?

We cover any services provided by:

  • the Department of Communities and Justice (DCJ)
  • organisations funded, licensed or authorised by the Minister for Families and Communities, and Minister for Seniors, including:
    • assisted boarding houses
    • child protection and out-of-home care services, including foster care
    • early intervention services
    • refuges for young people, women, families and men
    • neighbourhood and family support services.

What can we do?

Under CS CRAMA, we have a broad range of functions in relation to community services. As part of these functions we:

We produce reports about our work as part of these functions. See Find a publication for past reports about community services.

We also convene the Child Death Review Team.