Supporting young people to make complaints and advocate for systems change workshop

Practical tools and skills to help frontline workers better support children and young people making complaints.

Who should attend

Teams who work with children and young people in:

  • supported accommodation services
  • residential out-of-home care services
  • neighbourhood centres
  • other youth support services.


3-hour workshop


Learn how to help children and young people make complaints.

The workshop covers:

  • the role of the NSW Ombudsman
  • supporting young people to make complaints
  • how to handle complaints effectively
  • the role of advocacy in achieving change.

Our Community Engagement team deliver this workshop. A key part of the team's role is to work to improve the access of young people – and the workers who support them – to our services. As well as handling or referring individual complaints, we engage with youth services and peak bodies to identify the most pressing issues for young people. We use the feedback to improve service delivery for this often-vulnerable group.


In-house facilitator-led workshop

Learning outcomes

This training will help you to:

  • understand the role and functions of the NSW Ombudsman and the legislative and policy framework for complaint handling
  • appreciate the barriers young people face when making complaints,and develop strategies to overcome these
  • identify the key features of a youth-friendly complaints system
  • learn how to empower young people to make complaints when they have a problem with a service
  • find out how your organisation can advocate for a young person and for systems change.


Free for groups of 10 people or more.

Book this workshop for your team

We offer this workshop in-house (online or in-person). We can also tailor it to meet your organisation's specific learning needs.

Contact our Training and Engagement Unit or call (02) 9286 0900.

Contact us

If you need help choosing training that best meets your needs, contact our Training and Engagement Unit on or (02) 9286 0900.