Complaint handling resources
We produce a range of complaint handling resources to assist agencies handling complaints and resources for the community.
Complaint handling information for agencies
- Applying the commitments information - fact sheet
- Apologies - fact sheet
- Apologies a practical guide – 2nd edition – guideline
- Complaint management framework and model policy - June 2015 guideline
- Effective complaint handling guidelines
- Handling complaints – fact sheet
- Investigation of complaints – fact sheet
- The importance of respect in effective complaint handling – fact sheet
- Tips for accessible complaint handling – fact sheet
- Tips for local councils – building a best practice complaint management system – fact sheet
Complaint handling information for the community
- Are you an international student who has been excluded from your University and TAFE course?
- Auslan
- Complaints about social housing – fact sheet
- Complaining to the NSW Ombudsman about NSW government agencies and local councils – fact sheet
- Got a complaint? – youth brochure
- Have you got a problem with a NSW agency? – brochure
- Having trouble with unlawful development activity? – fact sheet
- Having trouble with your rates and charges? – fact sheet
- Multilingual complaint brochure
- Smart complaining information sheet
- Talk to us! – Aboriginal brochure
- Unhappy about a proposed development? – fact sheet
- University complaint handling guideline
Managing unreasonable complainant conduct
NSW Ombudsman role
Public administration
Community and disability services resources
- The Ombudsman's role in community services fact sheet
- Minimising conflict, maximising support - Families, NDIS participants and NDIS service providers working effectively together fact sheet
- FACS - Reporting abuse and neglect to the NSW Ombudsman fact sheet
- Complaints about child protection and other child and family services fact sheet