Community & disability services
We handle inquiries and complaints about a range of community service providers and review the delivery of community services. We use information from inquiries and complaints to identify and investigate public interest issues.
Other significant work includes examining restoration support for children on short term care orders, and our work relating to the safety, health, welfare and rights of people living in licensed boarding houses.
What can you complain about?
You can make a complaint about a provider of community services by speaking or writing to us if you believe that a service provider has acted unreasonably:
- in the way they provide or manage a service to someone
- not providing a service to someone
- withdrawing or changing a service to someone, or
- providing a service to someone that you believe should not be getting it.
What happens when you complain?
You should contact us and ask to speak to an investigation officer.
If you have not yet done so, the investigation officer may encourage you to talk directly to the service provider about your complaint. We can advise you about how to do this and what to say. The service provider will often work with you to solve the problem without you having to lodge a complaint with us.
Our options for dealing with your complaint
We may ask the agency or service provider to provide us with information about what has happened and what they have done to resolve the complaint.
Refer your complaint to the service provider for local resolution or investigation
We ask the service provider to sort out the problem with you and to report back to us about the solution and the outcome. You can contact us again if you are not satisfied with what the service provider does as a result of your complaint.