COVID-19 Service Impact

For complainants and the general public

Prioritising our work

The NSW Ombudsman has limited resources to respond to complaints, and these resources are being further strained as a result of the COVID-19 pandemic.

We expect that many public authorities and community service providers will also have additional challenges at this time, and may not be able to respond in the usual timely manner to our inquiries.

Accordingly, please be aware that there are likely to be delays to our complaint-handling responses. However, we will endeavour to respond to all complaints and contacts as quickly as we can.

All contacts to our office are being triaged. If your complaint is assessed as urgent a staff member will contact you as soon as possible.


In case of emergency you should contact the relevant public authority or community service provider concerned directly or, if relevant, contact emergency services.

f you require information about the NSW Government’s response to COVID-19 you should consult the NSW Health website or contact HealthDirect on 1800 022 222.

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