How we support people with disability

NSW Ombudsman

The Ombudsman is the independent and impartial watchdog for the NSW government and certain non-government agencies. Through his role, the Ombudsman:

  • provides an independent means of resolving complaints about the NSW public sector, including local councils, councillors and council staff, the public guardian, some disability services and community transport services
  • promotes compliance with community welfare legislation and the development of standards for the delivery of community services
  • encourages awareness of the rights and obligations of consumers and service providers under community welfare legislation
  • encourages the resolution of complaints by service providers, and the use of alternative dispute resolution to resolve complaints
  • provides training and resources to service providers and to the public
  • raises public interest issues with Parliament

The Ombudsman carries out his role under the Community Services (Complaints, Reviews & Monitoring) Act 1993 and the Ombudsman Act 1974.

National Disability Insurance Scheme (NDIS) complaints

The NDIS Quality and Safeguards Commission is responsible for:

  • receiving and handling complaints about NDIS providers (registered or unregistered)
  • receiving and oversighting reportable incidents affecting NDIS participants in connection with the provision of supports and services by registered NDIS providers.