Information and resources for people with disability

Expert Forum Rights-based Resources

On 29 April 2016, the NSW Ombudsman Rights Project for People with Disability convened an Expert Forum to identify the most promising rights based initiatives with a view to utilising the best products to assist us in our own work, as well as identifying any gaps in resources that currently exist.

As a consumer of government and community services in NSW, you have a right to expect that the services you receive will meet your needs.

Obligations are placed on government agencies and services to promote and protect the rights of people who use their services. Some of these obligations are contained in laws; others are spelt out in service standards and policies that those agencies and services should follow.

Our ‘Know your rights as a consumer of community services’ brochure outlines your rights and what you should expect when using government and community services.

Information for agencies and service providers

Got a complaint

How we support people with disability


We provide a range of general information to assist people with a disability access our office. We also provide general information on the role of the office and the work that we do.

We have developed a tip sheet on accessible complaints handling and a video, My right to be heard, which is designed to assist with training frontline complaint handling staff of NSW Government agencies and disability sector organisations.

Auslan version of General Information: making a complaint to the Ombudsman. This video has been produced by the NSW Ombudsman's office with the assistance of the Deaf Society NSW.

Auslan version of Know your rights as a consumer of community services. This video has been produced by the NSW Ombudsman's office with the assistance of the Deaf Society NSW.

A complaint can be made by completing our online complaint form.

Our fact sheets, brochures, guidelines and reports are on our publications page.

Our training courses, training calendar and online registration form are on our training page.

Contact details of relevant agencies are on our useful links page.

Our contact details are on our contact us page.