About us

Who we are

The NSW Ombudsman is an independent and impartial watchdog.

We watch over most public sector and many private sector agencies and their staff. Our role is to make sure these agencies and their staff do their jobs properly, meeting their responsibilities to the community. Learn more about who we are.

The current Ombudsman is Michael Barnes.

What we do

We help agencies within our jurisdiction to address problems with their performance. These problems may be uncovered by complaints from the public or by people who work for those agencies. Problems may also come to our attention through our work in scrutinising agency systems, overseeing investigations or reviewing the delivery of services. Learn more about what we do.

Our legislation

Our work is guided by a range of legislation, including the Ombudsman Act 1974. Learn more our legislation.

Agreements with agencies

We have agreements with other government agencies that cover issues such as how we handle complaints and share information. Learn more agreements with agencies.

Facts and figures

We track the number of complaints and notifications we receive every year. Learn more about facts and figures.

Parliamentary Committee

We are accountable to the people of New South Wales for our work. A Parliamentary Committee formally scrutinises our performance. Its role is to review our performance, examine our reports to Parliament on matters relating to our functions, including our annual report. We meet with the Committee once a year to answer their questions.

The Committee does not have the power to investigate particular conduct, or to reconsider the decisions, findings or recommendations that we make about particular complaints or investigations. Learn more about Parliamentary Committee.

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