What we do

Who we are

The NSW Ombudsman is independent and impartial.

We watch over most public sector and some private sector agencies in NSW. Our role is to make sure these agencies and their staff do their jobs properly and meet their responsibilities to the community.

The current Ombudsman is Michael Barnes.

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What we do

We help agencies within our jurisdiction address problems with their performance. These problems may be uncovered by complaints from the public or by people who work for those agencies. Problems may also come to our attention through our work in scrutinising agency systems, overseeing investigations or reviewing the delivery of services.

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How we do it

Our mandate is to improve the conduct and decision-making of agencies within our jurisdiction.

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Facts and figures

We report on the number of matters received annually, based on financial years. The complaints and notifications numbers can change from year to year depending on any number of things including any changes to our class or kind agreements or high profile public interest issues being discussed within the community.

In 2017–18 we received 9,260 formal matters and 31,427 informal matters. We finalised 9,464 formal matters and 31,601 informal matters.

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