What we do

Who we are

The NSW Ombudsman is an independent integrity agency that holds NSW government agencies and certain non-government organisations accountable to the people of NSW.

Through complaint handling, review, monitoring, investigation, advice, training and community education, we seek to improve the administration and delivery of public and community services in NSW.

The current Ombudsman is Michael Barnes.

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What we do

We help agencies within our jurisdiction address problems with their performance. These problems may be uncovered by complaints from the public or by people who work for those agencies. Problems may also come to our attention through our work in scrutinising agency systems, overseeing investigations or reviewing the delivery of services.

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How we do it

Our mandate is to improve the conduct and decision-making of agencies within our jurisdiction.

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Facts and figures

We report on the number of matters received annually, based on financial years. The complaints and notifications numbers can change from year to year depending on any number of things including any changes to our class or kind agreements or high profile public interest issues being discussed within the community.

In 2017–18 we received 9,260 formal matters and 31,427 informal matters. We finalised 9,464 formal matters and 31,601 informal matters.

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