What we do

Who we are

The NSW Ombudsman is an independent and impartial watchdog.

We watch over most public sector and many private sector agencies and their staff. Our role is to make sure these agencies and their staff do their jobs properly, meeting their responsibilities to the community.

The current Ombudsman is Professor John McMillan.

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What we do

We help agencies within our jurisdiction to address problems with their performance. These problems may be uncovered by complaints from the public or by people who work for those agencies. Problems may also come to our attention through our work in scrutinising agency systems, overseeing investigations or reviewing the delivery of services.

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How we do it

Our mandate is to improve the conduct and decision-making of agencies within our jurisdiction. Traditionally, we fulfilled this role by responding to complaints and oversighting investigations - recommending improvements to the way agencies perform in relation to both individual matters and broader issues.

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Facts and figures

We report on the number of matters received annually, based on financial years. The complaints and notifications numbers can change from year to year depending on any number of things including any changes to our class or kind agreements or high profile public interest issues being discussed within the community.

In 2016-2017 we received 11,910 formal matters and 34,110 informal matters.

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