Training and events calendar

This two-day workshop covers the essential elements of responding to allegations of misconduct in the NSW public sector.

This workshop focuses on how to handle serious incidents of abuse and neglect that may arise in a disability service setting. It provides practical advice to help you deal with some of the more complex challenges associated with handling serious incidents, including allegations that may involve a criminal element.

This workshop provides you with the necessary skills and strategies to respond to complaints from clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

This workshop provides you with the necessary skills and strategies to respond to clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

Unreasonable conduct by complainants can take up an inordinate amount of an agency’s time and resources. This one-day workshop provides specific strategies and skills to effectively and confidently manage unreasonable conduct by complainants.

This workshop provides an overview of the obligations of employers under the Ombudsman Act. It covers how employers should respond to child protection allegations made against their employees as well as the steps in the investigation process, risk assessment and management.

This workshop provides specialist advice and practical tips to help you deal with some of the more complex challenges associated with handling serious allegations against employees that may involve a criminal element. This workshop is delivered by the Community and Disability Services Commissioner (Deputy Ombudsman), Steve Kinmond.

This two-day workshop covers the essential elements of responding to allegations of misconduct in the NSW public sector.

This workshop focuses on how to handle serious incidents of abuse and neglect that may arise in a disability service setting. It provides practical advice to help you deal with some of the more complex challenges associated with handling serious incidents, including allegations that may involve a criminal element.

This workshop provides you with the necessary skills and strategies to respond to complaints from clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

This workshop provides you with the necessary skills and strategies to respond to clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

Unreasonable conduct by complainants can take up an inordinate amount of an agency’s time and resources. This one-day workshop provides specific strategies and skills to effectively and confidently manage unreasonable conduct by complainants.

This workshop provides an overview of the obligations of employers under the Ombudsman Act. It covers how employers should respond to child protection allegations made against their employees as well as the steps in the investigation process, risk assessment and management.

This workshop provides specialist advice and practical tips to help you deal with some of the more complex challenges associated with handling serious allegations against employees that may involve a criminal element. This workshop is delivered by the Community and Disability Services Commissioner (Deputy Ombudsman), Steve Kinmond.