Training and events calendar

The following is a list of upcoming Workshops and Events:
Frontline complaint handling – community and disability services

This workshop provides you with the necessary skills and strategies to respond to clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

13 August 2019
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Frontline complaint handling

This workshop provides you with the necessary skills and strategies to respond to complaints from clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

13 August 2019
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Managing unreasonable conduct by complainants

Unreasonable conduct by complainants can take up an inordinate amount of an agency’s time and resources. This one-day workshop provides specific strategies and skills to effectively and confidently manage unreasonable conduct by complainants.

14 August 2019
Sydney CBD
09:30 - 16:30 (7 hours)
Effective complaint management systems

This workshop provides an overview of the essential elements of an effective system for managing complaints.

11 September 2019
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Effective complaint management systems – community services

This workshop provides an overview of the essential elements of an effective system for managing complaints in the community services sector.

11 September 2019
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Effective complaint management systems – disability sector

This workshop focuses on the essential elements of a complaints management system tailored for the disability sector. It is based on legislative and industry requirements, quality assurance frameworks and person-centred approaches to service delivery.

11 September 2019
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Public interest disclosures management training

This workshop provides an overview of the obligations of NSW public authorities under the Public Interest Disclosures Act 1994. It covers the why, what, how and who of public interest disclosures as well as the responsibilities of the nominated officers and agency executives. The workshop discusses strategies for managing parties involved in the disclosures and outlines the role of the NSW Ombudsman.

17 September 2019
Sydney CBD
09:30 - 12:30 (3 hours)
Handling serious incidents in the disability sector

This workshop focuses on how to handle serious incidents of abuse and neglect that may arise in a disability service setting. It provides practical advice to help you deal with some of the more complex challenges associated with handling serious incidents, including allegations that may involve a criminal element.

16 October 2019
Sydney CBD
09:30 - 16:30 (7 hours)
Frontline complaint handling

This workshop provides you with the necessary skills and strategies to respond to complaints from clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

22 October 2019
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Frontline complaint handling – community and disability services

This workshop provides you with the necessary skills and strategies to respond to clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

22 October 2019
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Effective complaint management systems – community services

This workshop provides an overview of the essential elements of an effective system for managing complaints in the community services sector.

23 October 2019
Sydney CBD
09:30 - 12:30 (3 hours)
Effective complaint management systems

This workshop provides an overview of the essential elements of an effective system for managing complaints.

23 October 2019
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Effective complaint management systems – disability sector

This workshop focuses on the essential elements of a complaints management system tailored for the disability sector. It is based on legislative and industry requirements, quality assurance frameworks and person-centred approaches to service delivery.

23 October 2019
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Managing unreasonable conduct by complainants

Unreasonable conduct by complainants can take up an inordinate amount of an agency’s time and resources. This one-day workshop provides specific strategies and skills to effectively and confidently manage unreasonable conduct by complainants.

29 October 2019
Sydney CBD
09:30 - 16:30 (7 hours)
Frontline complaint handling – community and disability services

This workshop provides you with the necessary skills and strategies to respond to clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

12 November 2019
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Frontline complaint handling

This workshop provides you with the necessary skills and strategies to respond to complaints from clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

12 November 2019
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Managing unreasonable conduct by complainants

Unreasonable conduct by complainants can take up an inordinate amount of an agency’s time and resources. This one-day workshop provides specific strategies and skills to effectively and confidently manage unreasonable conduct by complainants.

13 November 2019
Sydney CBD
09:30 - 16:30 (7 hours)
Public interest disclosures management training

This workshop provides an overview of the obligations of NSW public authorities under the Public Interest Disclosures Act 1994. It covers the why, what, how and who of public interest disclosures as well as the responsibilities of the nominated officers and agency executives. The workshop discusses strategies for managing parties involved in the disclosures and outlines the role of the NSW Ombudsman.

14 November 2019
Sydney CBD
09:30 - 12:30 (3 hours)
Investigating misconduct in the public sector

This two-day workshop covers the essential elements of responding to allegations of misconduct in the NSW public sector.

19 November 2019
Sydney CBD - 2 day course - 19 - 20 November
09:30 - 16:30 (1 day and 7 hours)
Frontline complaint handling – community and disability services

This workshop provides you with the necessary skills and strategies to respond to clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

13 August 2019
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Frontline complaint handling

This workshop provides you with the necessary skills and strategies to respond to complaints from clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

13 August 2019
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Managing unreasonable conduct by complainants

Unreasonable conduct by complainants can take up an inordinate amount of an agency’s time and resources. This one-day workshop provides specific strategies and skills to effectively and confidently manage unreasonable conduct by complainants.

14 August 2019
Sydney CBD
09:30 - 16:30 (7 hours)
Effective complaint management systems

This workshop provides an overview of the essential elements of an effective system for managing complaints.

11 September 2019
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Effective complaint management systems – community services

This workshop provides an overview of the essential elements of an effective system for managing complaints in the community services sector.

11 September 2019
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Effective complaint management systems – disability sector

This workshop focuses on the essential elements of a complaints management system tailored for the disability sector. It is based on legislative and industry requirements, quality assurance frameworks and person-centred approaches to service delivery.

11 September 2019
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Public interest disclosures management training

This workshop provides an overview of the obligations of NSW public authorities under the Public Interest Disclosures Act 1994. It covers the why, what, how and who of public interest disclosures as well as the responsibilities of the nominated officers and agency executives. The workshop discusses strategies for managing parties involved in the disclosures and outlines the role of the NSW Ombudsman.

17 September 2019
Sydney CBD
09:30 - 12:30 (3 hours)
Handling serious incidents in the disability sector

This workshop focuses on how to handle serious incidents of abuse and neglect that may arise in a disability service setting. It provides practical advice to help you deal with some of the more complex challenges associated with handling serious incidents, including allegations that may involve a criminal element.

16 October 2019
Sydney CBD
09:30 - 16:30 (7 hours)
Frontline complaint handling

This workshop provides you with the necessary skills and strategies to respond to complaints from clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

22 October 2019
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Frontline complaint handling – community and disability services

This workshop provides you with the necessary skills and strategies to respond to clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

22 October 2019
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Effective complaint management systems – community services

This workshop provides an overview of the essential elements of an effective system for managing complaints in the community services sector.

23 October 2019
Sydney CBD
09:30 - 12:30 (3 hours)
Effective complaint management systems

This workshop provides an overview of the essential elements of an effective system for managing complaints.

23 October 2019
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Effective complaint management systems – disability sector

This workshop focuses on the essential elements of a complaints management system tailored for the disability sector. It is based on legislative and industry requirements, quality assurance frameworks and person-centred approaches to service delivery.

23 October 2019
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Managing unreasonable conduct by complainants

Unreasonable conduct by complainants can take up an inordinate amount of an agency’s time and resources. This one-day workshop provides specific strategies and skills to effectively and confidently manage unreasonable conduct by complainants.

29 October 2019
Sydney CBD
09:30 - 16:30 (7 hours)
Frontline complaint handling – community and disability services

This workshop provides you with the necessary skills and strategies to respond to clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

12 November 2019
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Frontline complaint handling

This workshop provides you with the necessary skills and strategies to respond to complaints from clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

12 November 2019
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Managing unreasonable conduct by complainants

Unreasonable conduct by complainants can take up an inordinate amount of an agency’s time and resources. This one-day workshop provides specific strategies and skills to effectively and confidently manage unreasonable conduct by complainants.

13 November 2019
Sydney CBD
09:30 - 16:30 (7 hours)
Public interest disclosures management training

This workshop provides an overview of the obligations of NSW public authorities under the Public Interest Disclosures Act 1994. It covers the why, what, how and who of public interest disclosures as well as the responsibilities of the nominated officers and agency executives. The workshop discusses strategies for managing parties involved in the disclosures and outlines the role of the NSW Ombudsman.

14 November 2019
Sydney CBD
09:30 - 12:30 (3 hours)
Investigating misconduct in the public sector

This two-day workshop covers the essential elements of responding to allegations of misconduct in the NSW public sector.

19 November 2019
Sydney CBD - 2 day course - 19 - 20 November
09:30 - 16:30 (1 day and 7 hours)

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