Training and events calendar

WORKSHOP CANCELLATIONS

Due to the COVID-19 crisis all of our workshops are CANCELLED until further notice.

Please contact us to be advised when registrations open again.

Frontline complaint handling – community and disability services

This workshop provides you with the necessary skills and strategies to respond to clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

10 March 2020
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Frontline complaint handling

This workshop provides you with the necessary skills and strategies to respond to complaints from clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

10 March 2020
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Managing unreasonable conduct by complainants

Unreasonable conduct by complainants can take up an inordinate amount of an agency’s time and resources. This one-day workshop provides specific strategies and skills to effectively and confidently manage unreasonable conduct by complainants.

11 March 2020
Sydney CBD
09:30 - 16:30 (7 hours)
Public interest disclosures management training

This workshop provides an overview of the obligations of NSW public authorities under the Public Interest Disclosures Act 1994. It covers the why, what, how and who of public interest disclosures as well as the responsibilities of the nominated officers and agency executives. The workshop discusses strategies for managing parties involved in the disclosures and outlines the role of the NSW Ombudsman.

17 March 2020
Sydney CBD
09:30 - 12:30 (3 hours)
Frontline complaint handling

This workshop provides you with the necessary skills and strategies to respond to complaints from clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

01 April 2020
Orange
09:30 - 16:00 (6 hours and 30 minutes)
Frontline complaint handling – community and disability services

This workshop provides you with the necessary skills and strategies to respond to clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

01 April 2020
Orange
09:30 - 16:00 (6 hours and 30 minutes)
Managing unreasonable conduct by complainants

Unreasonable conduct by complainants can take up an inordinate amount of an agency’s time and resources. This one-day workshop provides specific strategies and skills to effectively and confidently manage unreasonable conduct by complainants.

02 April 2020
Orange
09:30 - 16:30 (7 hours)
Frontline complaint handling

This workshop provides you with the necessary skills and strategies to respond to complaints from clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

05 May 2020
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Frontline complaint handling – community and disability services

This workshop provides you with the necessary skills and strategies to respond to clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

05 May 2020
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Effective complaint management systems

This workshop provides an overview of the essential elements of an effective system for managing complaints.

06 May 2020
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Effective complaint management systems – community services

This workshop provides an overview of the essential elements of an effective system for managing complaints in the community services sector.

06 May 2020
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Managing unreasonable conduct by complainants

Unreasonable conduct by complainants can take up an inordinate amount of an agency’s time and resources. This one-day workshop provides specific strategies and skills to effectively and confidently manage unreasonable conduct by complainants.

07 May 2020
Sydney CBD
09:30 - 16:30 (7 hours)
Investigating misconduct in the public sector

This two-day workshop covers the essential elements of responding to allegations of misconduct in the NSW public sector.

26 May 2020
Sydney CBD - 2 day course - 26 & 27 May 2020
09:30 - 16:30 (1 day and 7 hours)
Public interest disclosures management training

This workshop provides an overview of the obligations of NSW public authorities under the Public Interest Disclosures Act 1994. It covers the why, what, how and who of public interest disclosures as well as the responsibilities of the nominated officers and agency executives. The workshop discusses strategies for managing parties involved in the disclosures and outlines the role of the NSW Ombudsman.

04 June 2020
Sydney CBD
09:30 - 12:30 (3 hours)
Frontline complaint handling

This workshop provides you with the necessary skills and strategies to respond to complaints from clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

24 June 2020
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Frontline complaint handling – community and disability services

This workshop provides you with the necessary skills and strategies to respond to clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

24 June 2020
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Managing unreasonable conduct by complainants

Unreasonable conduct by complainants can take up an inordinate amount of an agency’s time and resources. This one-day workshop provides specific strategies and skills to effectively and confidently manage unreasonable conduct by complainants.

25 June 2020
Sydney CBD
09:30 - 16:30 (7 hours)
Frontline complaint handling – community and disability services

This workshop provides you with the necessary skills and strategies to respond to clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

10 March 2020
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Frontline complaint handling

This workshop provides you with the necessary skills and strategies to respond to complaints from clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

10 March 2020
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Managing unreasonable conduct by complainants

Unreasonable conduct by complainants can take up an inordinate amount of an agency’s time and resources. This one-day workshop provides specific strategies and skills to effectively and confidently manage unreasonable conduct by complainants.

11 March 2020
Sydney CBD
09:30 - 16:30 (7 hours)
Public interest disclosures management training

This workshop provides an overview of the obligations of NSW public authorities under the Public Interest Disclosures Act 1994. It covers the why, what, how and who of public interest disclosures as well as the responsibilities of the nominated officers and agency executives. The workshop discusses strategies for managing parties involved in the disclosures and outlines the role of the NSW Ombudsman.

17 March 2020
Sydney CBD
09:30 - 12:30 (3 hours)
Frontline complaint handling

This workshop provides you with the necessary skills and strategies to respond to complaints from clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

01 April 2020
Orange
09:30 - 16:00 (6 hours and 30 minutes)
Frontline complaint handling – community and disability services

This workshop provides you with the necessary skills and strategies to respond to clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

01 April 2020
Orange
09:30 - 16:00 (6 hours and 30 minutes)
Managing unreasonable conduct by complainants

Unreasonable conduct by complainants can take up an inordinate amount of an agency’s time and resources. This one-day workshop provides specific strategies and skills to effectively and confidently manage unreasonable conduct by complainants.

02 April 2020
Orange
09:30 - 16:30 (7 hours)
Frontline complaint handling

This workshop provides you with the necessary skills and strategies to respond to complaints from clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

05 May 2020
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Frontline complaint handling – community and disability services

This workshop provides you with the necessary skills and strategies to respond to clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

05 May 2020
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Effective complaint management systems

This workshop provides an overview of the essential elements of an effective system for managing complaints.

06 May 2020
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Effective complaint management systems – community services

This workshop provides an overview of the essential elements of an effective system for managing complaints in the community services sector.

06 May 2020
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Managing unreasonable conduct by complainants

Unreasonable conduct by complainants can take up an inordinate amount of an agency’s time and resources. This one-day workshop provides specific strategies and skills to effectively and confidently manage unreasonable conduct by complainants.

07 May 2020
Sydney CBD
09:30 - 16:30 (7 hours)
Investigating misconduct in the public sector

This two-day workshop covers the essential elements of responding to allegations of misconduct in the NSW public sector.

26 May 2020
Sydney CBD - 2 day course - 26 & 27 May 2020
09:30 - 16:30 (1 day and 7 hours)
Public interest disclosures management training

This workshop provides an overview of the obligations of NSW public authorities under the Public Interest Disclosures Act 1994. It covers the why, what, how and who of public interest disclosures as well as the responsibilities of the nominated officers and agency executives. The workshop discusses strategies for managing parties involved in the disclosures and outlines the role of the NSW Ombudsman.

04 June 2020
Sydney CBD
09:30 - 12:30 (3 hours)
Frontline complaint handling

This workshop provides you with the necessary skills and strategies to respond to complaints from clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

24 June 2020
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Frontline complaint handling – community and disability services

This workshop provides you with the necessary skills and strategies to respond to clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

24 June 2020
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Managing unreasonable conduct by complainants

Unreasonable conduct by complainants can take up an inordinate amount of an agency’s time and resources. This one-day workshop provides specific strategies and skills to effectively and confidently manage unreasonable conduct by complainants.

25 June 2020
Sydney CBD
09:30 - 16:30 (7 hours)

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