Training and events calendar

The following is a list of upcoming Workshops and Events:
Handling serious incidents in the disability sector

This workshop focuses on how to handle serious incidents of abuse and neglect that may arise in a disability service setting. It provides practical advice to help you deal with some of the more complex challenges associated with handling serious incidents, including allegations that may involve a criminal element.

02 April 2019
Sydney CBD
09:30 - 16:30 (7 hours)
Frontline complaint handling

This workshop provides you with the necessary skills and strategies to respond to complaints from clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

16 April 2019
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Frontline complaint handling – community and disability services

This workshop provides you with the necessary skills and strategies to respond to clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

16 April 2019
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Managing unreasonable conduct by complainants

Unreasonable conduct by complainants can take up an inordinate amount of an agency’s time and resources. This one-day workshop provides specific strategies and skills to effectively and confidently manage unreasonable conduct by complainants.

17 April 2019
Sydney CBD
09:30 - 16:30 (7 hours)
Responding to child protection allegations against employees

This workshop provides an overview of the obligations of employers under the Ombudsman Act. It covers how employers should respond to child protection allegations made against their employees as well as the steps in the investigation process, risk assessment and management.

07 May 2019
Sydney CBD
09:30 - 16:30 (7 hours)
Handling serious child protection allegations against employees

This workshop provides specialist advice and practical tips to help you deal with some of the more complex challenges associated with handling serious allegations against employees that may involve a criminal element. This workshop is delivered by the Community and Disability Services Commissioner (Deputy Ombudsman), Steve Kinmond.

08 May 2019
Sydney CBD
09:30 - 16:30 (7 hours)
Public interest disclosures management training

This workshop provides an overview of the obligations of NSW public authorities under the Public Interest Disclosures Act 1994. It covers the why, what, how and who of public interest disclosures as well as the responsibilities of the nominated officers and agency executives. The workshop discusses strategies for managing parties involved in the disclosures and outlines the role of the NSW Ombudsman.

09 May 2019
Armidale, NSW
13:00 - 16:00 (3 hours)
Effective complaint management systems

This workshop provides an overview of the essential elements of an effective system for managing complaints.

14 May 2019
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Effective complaint management systems – disability sector

This workshop focuses on the essential elements of a complaints management system tailored for the disability sector. It is based on legislative and industry requirements, quality assurance frameworks and person-centred approaches to service delivery.

14 May 2019
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Effective complaint management systems – community services

This workshop provides an overview of the essential elements of an effective system for managing complaints in the community services sector.

14 May 2019
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Investigating misconduct in the public sector

This two-day workshop covers the essential elements of responding to allegations of misconduct in the NSW public sector.

22 May 2019
Sydney CBD - 2 day course - 22-23 May
09:30 - 16:30 (1 day and 7 hours)
Public interest disclosures management training

This workshop provides an overview of the obligations of NSW public authorities under the Public Interest Disclosures Act 1994. It covers the why, what, how and who of public interest disclosures as well as the responsibilities of the nominated officers and agency executives. The workshop discusses strategies for managing parties involved in the disclosures and outlines the role of the NSW Ombudsman.

30 May 2019
Sydney CBD
09:30 - 12:30 (3 hours)
Frontline complaint handling – community and disability services

This workshop provides you with the necessary skills and strategies to respond to clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

12 June 2019
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Frontline complaint handling

This workshop provides you with the necessary skills and strategies to respond to complaints from clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

12 June 2019
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Managing unreasonable conduct by complainants

Unreasonable conduct by complainants can take up an inordinate amount of an agency’s time and resources. This one-day workshop provides specific strategies and skills to effectively and confidently manage unreasonable conduct by complainants.

13 June 2019
Sydney CBD
09:30 - 16:30 (7 hours)
Responding to child protection allegations against employees

This workshop provides an overview of the obligations of employers under the Ombudsman Act. It covers how employers should respond to child protection allegations made against their employees as well as the steps in the investigation process, risk assessment and management.

26 June 2019
Sydney CBD
09:30 - 16:30 (7 hours)
Handling serious child protection allegations against employees

This workshop provides specialist advice and practical tips to help you deal with some of the more complex challenges associated with handling serious allegations against employees that may involve a criminal element. This workshop is delivered by the Community and Disability Services Commissioner (Deputy Ombudsman), Steve Kinmond.

27 June 2019
Sydney CBD
09:30 - 16:30 (7 hours)
Handling serious incidents in the disability sector

This workshop focuses on how to handle serious incidents of abuse and neglect that may arise in a disability service setting. It provides practical advice to help you deal with some of the more complex challenges associated with handling serious incidents, including allegations that may involve a criminal element.

02 April 2019
Sydney CBD
09:30 - 16:30 (7 hours)
Frontline complaint handling

This workshop provides you with the necessary skills and strategies to respond to complaints from clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

16 April 2019
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Frontline complaint handling – community and disability services

This workshop provides you with the necessary skills and strategies to respond to clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

16 April 2019
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Managing unreasonable conduct by complainants

Unreasonable conduct by complainants can take up an inordinate amount of an agency’s time and resources. This one-day workshop provides specific strategies and skills to effectively and confidently manage unreasonable conduct by complainants.

17 April 2019
Sydney CBD
09:30 - 16:30 (7 hours)
Responding to child protection allegations against employees

This workshop provides an overview of the obligations of employers under the Ombudsman Act. It covers how employers should respond to child protection allegations made against their employees as well as the steps in the investigation process, risk assessment and management.

07 May 2019
Sydney CBD
09:30 - 16:30 (7 hours)
Handling serious child protection allegations against employees

This workshop provides specialist advice and practical tips to help you deal with some of the more complex challenges associated with handling serious allegations against employees that may involve a criminal element. This workshop is delivered by the Community and Disability Services Commissioner (Deputy Ombudsman), Steve Kinmond.

08 May 2019
Sydney CBD
09:30 - 16:30 (7 hours)
Public interest disclosures management training

This workshop provides an overview of the obligations of NSW public authorities under the Public Interest Disclosures Act 1994. It covers the why, what, how and who of public interest disclosures as well as the responsibilities of the nominated officers and agency executives. The workshop discusses strategies for managing parties involved in the disclosures and outlines the role of the NSW Ombudsman.

09 May 2019
Armidale, NSW
13:00 - 16:00 (3 hours)
Effective complaint management systems

This workshop provides an overview of the essential elements of an effective system for managing complaints.

14 May 2019
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Effective complaint management systems – disability sector

This workshop focuses on the essential elements of a complaints management system tailored for the disability sector. It is based on legislative and industry requirements, quality assurance frameworks and person-centred approaches to service delivery.

14 May 2019
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Effective complaint management systems – community services

This workshop provides an overview of the essential elements of an effective system for managing complaints in the community services sector.

14 May 2019
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Investigating misconduct in the public sector

This two-day workshop covers the essential elements of responding to allegations of misconduct in the NSW public sector.

22 May 2019
Sydney CBD - 2 day course - 22-23 May
09:30 - 16:30 (1 day and 7 hours)
Public interest disclosures management training

This workshop provides an overview of the obligations of NSW public authorities under the Public Interest Disclosures Act 1994. It covers the why, what, how and who of public interest disclosures as well as the responsibilities of the nominated officers and agency executives. The workshop discusses strategies for managing parties involved in the disclosures and outlines the role of the NSW Ombudsman.

30 May 2019
Sydney CBD
09:30 - 12:30 (3 hours)
Frontline complaint handling – community and disability services

This workshop provides you with the necessary skills and strategies to respond to clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

12 June 2019
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Frontline complaint handling

This workshop provides you with the necessary skills and strategies to respond to complaints from clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

12 June 2019
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Managing unreasonable conduct by complainants

Unreasonable conduct by complainants can take up an inordinate amount of an agency’s time and resources. This one-day workshop provides specific strategies and skills to effectively and confidently manage unreasonable conduct by complainants.

13 June 2019
Sydney CBD
09:30 - 16:30 (7 hours)
Responding to child protection allegations against employees

This workshop provides an overview of the obligations of employers under the Ombudsman Act. It covers how employers should respond to child protection allegations made against their employees as well as the steps in the investigation process, risk assessment and management.

26 June 2019
Sydney CBD
09:30 - 16:30 (7 hours)
Handling serious child protection allegations against employees

This workshop provides specialist advice and practical tips to help you deal with some of the more complex challenges associated with handling serious allegations against employees that may involve a criminal element. This workshop is delivered by the Community and Disability Services Commissioner (Deputy Ombudsman), Steve Kinmond.

27 June 2019
Sydney CBD
09:30 - 16:30 (7 hours)

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