Training and events calendar

This workshop provides you with the necessary skills and strategies to respond to clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

This workshop provides you with the necessary skills and strategies to respond to complaints from clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

Unreasonable conduct by complainants can take up an inordinate amount of an agency’s time and resources. This one-day workshop provides specific strategies and skills to effectively and confidently manage unreasonable conduct by complainants.

This workshop provides an overview of the obligations of NSW public authorities under the Public Interest Disclosures Act 1994. It covers the why, what, how and who of public interest disclosures as well as the responsibilities of the nominated officers and agency executives. The workshop discusses strategies for managing parties involved in the disclosures and outlines the role of the NSW Ombudsman.

This workshop provides you with the necessary skills and strategies to respond to complaints from clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

This workshop provides you with the necessary skills and strategies to respond to clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

Unreasonable conduct by complainants can take up an inordinate amount of an agency’s time and resources. This one-day workshop provides specific strategies and skills to effectively and confidently manage unreasonable conduct by complainants.

This workshop provides you with the necessary skills and strategies to respond to complaints from clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

This workshop provides you with the necessary skills and strategies to respond to clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

This workshop provides an overview of the essential elements of an effective system for managing complaints.

This workshop provides an overview of the essential elements of an effective system for managing complaints in the community services sector.

Unreasonable conduct by complainants can take up an inordinate amount of an agency’s time and resources. This one-day workshop provides specific strategies and skills to effectively and confidently manage unreasonable conduct by complainants.

This two-day workshop covers the essential elements of responding to allegations of misconduct in the NSW public sector.

This workshop provides an overview of the obligations of NSW public authorities under the Public Interest Disclosures Act 1994. It covers the why, what, how and who of public interest disclosures as well as the responsibilities of the nominated officers and agency executives. The workshop discusses strategies for managing parties involved in the disclosures and outlines the role of the NSW Ombudsman.

This workshop provides you with the necessary skills and strategies to respond to complaints from clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

This workshop provides you with the necessary skills and strategies to respond to clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

Unreasonable conduct by complainants can take up an inordinate amount of an agency’s time and resources. This one-day workshop provides specific strategies and skills to effectively and confidently manage unreasonable conduct by complainants.

This workshop provides you with the necessary skills and strategies to respond to clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

This workshop provides you with the necessary skills and strategies to respond to complaints from clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

Unreasonable conduct by complainants can take up an inordinate amount of an agency’s time and resources. This one-day workshop provides specific strategies and skills to effectively and confidently manage unreasonable conduct by complainants.

This workshop provides an overview of the obligations of NSW public authorities under the Public Interest Disclosures Act 1994. It covers the why, what, how and who of public interest disclosures as well as the responsibilities of the nominated officers and agency executives. The workshop discusses strategies for managing parties involved in the disclosures and outlines the role of the NSW Ombudsman.

This workshop provides you with the necessary skills and strategies to respond to complaints from clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

This workshop provides you with the necessary skills and strategies to respond to clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

Unreasonable conduct by complainants can take up an inordinate amount of an agency’s time and resources. This one-day workshop provides specific strategies and skills to effectively and confidently manage unreasonable conduct by complainants.

This workshop provides you with the necessary skills and strategies to respond to complaints from clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

This workshop provides you with the necessary skills and strategies to respond to clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

This workshop provides an overview of the essential elements of an effective system for managing complaints.

This workshop provides an overview of the essential elements of an effective system for managing complaints in the community services sector.

Unreasonable conduct by complainants can take up an inordinate amount of an agency’s time and resources. This one-day workshop provides specific strategies and skills to effectively and confidently manage unreasonable conduct by complainants.

This two-day workshop covers the essential elements of responding to allegations of misconduct in the NSW public sector.

This workshop provides an overview of the obligations of NSW public authorities under the Public Interest Disclosures Act 1994. It covers the why, what, how and who of public interest disclosures as well as the responsibilities of the nominated officers and agency executives. The workshop discusses strategies for managing parties involved in the disclosures and outlines the role of the NSW Ombudsman.

This workshop provides you with the necessary skills and strategies to respond to complaints from clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

This workshop provides you with the necessary skills and strategies to respond to clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

Unreasonable conduct by complainants can take up an inordinate amount of an agency’s time and resources. This one-day workshop provides specific strategies and skills to effectively and confidently manage unreasonable conduct by complainants.