Training and events calendar

The following is a list of upcoming Workshops and Events:
Frontline complaint handling – community and disability services

This workshop provides you with the necessary skills and strategies to respond to clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

21 November 2018
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Frontline complaint handling

This workshop provides you with the necessary skills and strategies to respond to complaints from clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

21 November 2018
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Responding to child protection allegations against employees

This workshop provides an overview of the obligations of employers under the Ombudsman Act. It covers how employers should respond to child protection allegations made against their employees as well as the steps in the investigation process, risk assessment and management.

05 December 2018
Sydney CBD
09:30 - 16:30 (7 hours)
Frontline complaint handling – community and disability services

This workshop provides you with the necessary skills and strategies to respond to clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

21 November 2018
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Frontline complaint handling

This workshop provides you with the necessary skills and strategies to respond to complaints from clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

21 November 2018
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Responding to child protection allegations against employees

This workshop provides an overview of the obligations of employers under the Ombudsman Act. It covers how employers should respond to child protection allegations made against their employees as well as the steps in the investigation process, risk assessment and management.

05 December 2018
Sydney CBD
09:30 - 16:30 (7 hours)

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