Terms and conditions

Multiple registrations

If you would like to register more than one person for the same workshop, you can do so on the one registration form. Please provide the name, role and email address of each participant in the 'workshop details' section of the registration form. Up to five participants can be registered on the one form.

Confirmation of your registration

You will receive an email acknowledging your request to register for the workshop. Please note that an acknowledgement is not the same as a confirmation.

Once a workshop has the minimum number of participants registered, you will receive a confirmation of registration and an invoice for the workshop.

If the workshop has the minimum number of participants at the time of your registration, you will receive confirmation of registration and an invoice then.

If you have registered online and have not received confirmation or acknowledgement, please phone or email us.

You will receive a courtesy reminder about your attendance 1-2 weeks before the workshop.

Details of the workshop

Details of the workshop, including location and time, will be provided with the confirmation of registration.

At the workshop, all participants are given resources and a certificate of participation.


An invoice will be issued after the confirmation of your registration, with full payment required before the workshop.

Please ensure that the correct payer name is listed on your registration form so that the invoice is addressed correctly.

Details for payment will be on the invoice. Payment can be made by EFT, cheque, bank draft or money order – payable to the Office of the Ombudsman or the NSW Ombudsman's Office. Credit card payments can be made online at the time of registration  or via the phone. Please quote the invoice number when making payment.

Please contact the training team at training@ombo.nsw.gov.au if you would like proof of payment.

Cancellations and transfers

All cancellations, requests for transfers, substitutions or changes to your registration must be made via email to training@ombo.nsw.gov.au

If you are no longer available to attend the workshop, another representative from your workplace is welcome to attend in your place. Please let us know their name and contact details as soon as possible. Alternatively, we can transfer your registration to another available date – provided we are notified up to 10 working days before the workshop.

Any request to transfer to another workshop less than 10 days before the workshop you registered for, will incur a $44 administrative fee.

A full refund will be given if you cancel up to 10 working days before the workshop.

Penalties may be waived in exceptional circumstances. Work commitments do not count as exceptional circumstances.


If registered participants do not attend a workshop – and have not contacted the NSW Ombudsman to arrange for a transfer, substitution or withdrawal up to 10 working days before the workshop – they will be charged the full registration fee.

Full workshops

We will contact you as soon as possible if a workshop is full at the time that you registered and provide you with alternative options.

Rescheduled/moved workshops

Workshop dates and venues sometimes change for unforeseen reasons. We will notify you as soon as possible if a workshop is rescheduled or moved to a new venue.

Cancelled workshops

The NSW Ombudsman reserves the right to cancel a workshop when there are conditions beyond our control. In such cases, we will notify you as soon as possible and offer you alternatives or refund the registration fee.

Travelling from a distance to your course

The NSW Ombudsman does everything to ensure workshops are held as scheduled, but occasionally workshops may need to be cancelled at late notice. The NSW Ombudsman is not responsible for travel-related costs that may be incurred as a result of workshop cancellations. Travel bookings must be made with this in mind. We will try to let you know as soon as possible if a workshop is cancelled.

NSW Ombudsman Privacy Policy

Information provided to the NSW Ombudsman will be stored on a database for the provision of training services. If you do not provide all the relevant information, your registration may not be confirmed.

Personal details will be used for communication with you, but not for any other purpose. Personal details will not be given to anyone outside the NSW Ombudsman. You can access your information for verification purposes on request. Please refer to the NSW Ombudsman's Privacy Policy for more information.

Contact us

Community Education and Training Unit

NSW Ombudsman

Email: training@ombo.nsw.gov.au

Ph: 02 9286 0900

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