Supporting young people to make complaints and advocate for systems change

This free half-day workshop about how the Ombudsman can help young people to make complaints is delivered by our Youth Liaison Officer (YLO). It is targeted to frontline staff who work with agencies that provide services to children and young people – such as supported accommodation services, residential out-of-home care providers, neighbourhood centres and other youth support services.

The workshop covers:

  • the role of the NSW Ombudsman
  • supporting young people to make complaints
  • how to handle complaints effectively
  • the role of advocacy in achieving change.

The YLO works to improve the access of young people – and the workers who support them – to the services of the NSW Ombudsman. As well as handling or referring individual complaints, the YLO regularly engages with youth services and peak bodies to identify the most pressing issues for young people. Feedback from these consultations informs the broader work of the Ombudsman’s office so we can improve service delivery for this often vulnerable group.

Who should attend

Staff who work with children and young people in supported accommodation services, residential out-of-home care services, neighbourhood centres and other youth support services.

Learning outcomes

This training will help you to:

  • understand the role and functions of the NSW Ombudsman and the legislative and policy framework for complaint handling
  • appreciate the barriers young people face when making complaints and strategies to overcome these
  • identify the key features of a youth-friendly complaints system
  • learn how to empower young people to make complaints when they have a problem with a service
  • find out how your organisation can advocate for a young person and for systems change.

Duration

This half-day workshop runs for 3 hours, but can be tailored to the needs of your group.

Fee

This workshop is available free of charge for groups of ten or more people. Email or contact us for details or to discuss your training needs.

Events

There are currently no events for this workshop.

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