These e-learning training modules are aimed at improving understanding and awareness of the importance of good complaint handling across the public sector, and particularly raising awareness of the six complaint handling commitments that go across the public sector.

These courses are an introduction to the core components of good complaint handling. For further complaint handling resources, click on the link below.

Complaint handling resources

Our office also offers a series of face-to-face training workshops designed to improve your complaint handling skills. Please click on the link below or email our office at training@ombo.nsw.gov.au for more information.

Complaint handling training

Complaint handling e-learning modules

There are two modules available on our website and three available for download as a Shareable Content Object Reference Model (SCORM) package which can be loaded to your agency Learning Management System (LMS). Please contact our office at training@ombo.nsw.gov.au to access the SCORM package.

Complaint Handling Briefing for Senior Staff

The first module is a brief awareness module, aimed at senior staff within public sector agencies. It runs for 5 minutes, and focusses on the return on investment from good complaint handling systems and practices.

Complaint handling briefing for senior staff module

Complaint Handling for Public Sector Staff

The second module is for all public sector staff. It is designed as an introduction to good complaint handling, with a focus on how to recognise a complaint and the six complaint handling commitments. It runs for approximately 27 minutes.

Complaint handling for public sector staff module

Frontline Complaint Handlers

The third module is for frontline complaint handling staff and assumes some understanding of what a complaint is. It is similar to the public sector module, with some additional information and a short assessment on completion. It runs for approximately 27 minutes and is available as a SCORM package only. Please email us at training@ombo.nsw.gov.au to arrange for the SCORM package to be provided to your agency.

Public interest disclosures

We offer four e-learning modules for NSW public authorities to raise awareness and inform their staff about public interest disclosures.

Public interest disclosures e-learning

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