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  1. Engagement and outreach activities - NSW Ombudsman

    4 Sep 2023 Engagement and outreach activities. An important part of our pursuing fairness for the people of NSW is community engagement. We do this to raise awareness about the right to bring complaints to us; and to provide training and guidance to public

  2. Accessibility - NSW Ombudsman

    12 Dec 2011 Accessibility. Resizing text on this website. You can change the size of the text on our website to suit your preference using your browser setting. If you are using Microsoft Internet Explorer, go to the View menu at the top of your screen, select

  3. Monitor Aboriginal programs - NSW Ombudsman

    30 Jun 2023 Monitor Aboriginal programs. Our Aboriginal Engagement and Programs Division (AEPD) monitors and assesses Aboriginal programs under Part 3B of the Ombudsman Act 1974. We aim to improve the administration and delivery of Aboriginal programs in NSW.

  4. Complaint handling training - NSW Ombudsman

    20 Apr 2022 Complaint handling is central to our role as an ombudsman. Our workshops are informed by evidence and delivered by experts. They will enable you and your team to deliver better customer service to diverse communities.

  5. Make a complaint online - NSW Ombudsman

    10 Nov 2020 Make a complaint online. Customer Feedback Survey. From January 2023, we will be asking people who make a complaint to us to take part in a customer feedback survey. We will use the feedback to help us improve our services. Who is the complaint

  6. Privacy - NSW Ombudsman

    12 Dec 2011 Privacy. The NSW Ombudsman is subject to the Privacy and Personal Information Protection Act 1998. However as our website is passive and does not record any information about a machine accessing our website, no privacy implications arise from you

  7. Sitemap - NSW Ombudsman

    12 Dec 2011

  8. Access & equity training - NSW Ombudsman

    20 Apr 2022 NSW Ombudsman's access and equity workshop helps agencies and organisations be more accessible and responsive to specific needs of clients and customers.

  9. Guidelines and model policies - NSW Ombudsman

    27 Mar 2012 Guidelines and model policies.

  10. Agreements with agencies - NSW Ombudsman

    13 Apr 2022 Agreements with agencies. We have information sharing and complaint referral agreements with the following agencies:. Anti-Discrimination Board – Memorandum of understanding between NSW Ombudsman and the President of the Anti-Discrimination Board.