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  1. Media statements - NSW Ombudsman

    25 Oct 2022 Media statements.

  2. News - NSW Ombudsman

    13 Jan 1986 NSW Ombudsman publishes guidance to support the commencement of new PID Act on 1 October. 29 Sep 2023. The NSW Ombudsman has published new guidelines to help NSW agencies meet their obligations under the Public Interest Disclosure Act 2022(PID Act),

  3. Handle complaints - NSW Ombudsman

    22 Mar 2022 Handle complaints. An essential part of our work is handling complaints. Anyone can complain to us. We handle complaints about most NSW government agencies, local councils and community service providers. We may investigate a complaint if we suspect

  4. Fundamentals of complaint handling - NSW Ombudsman

    13 Apr 2022 Get the skills and confidence to effectively handle customer complaints and engage with complainants.

  5. Archived news - NSW Ombudsman

    29 Oct 2013 Archived news. NSW Ombudsman publishes guidance to support the commencement of new PID Act on 1 October. 29 Sep 2023. The NSW Ombudsman has published new guidelines to help NSW agencies meet their obligations under the Public Interest Disclosure

  6. Contact Training Page - NSW Ombudsman

    21 Sep 2021 Contact Training Page. Name. Organisation. Email. Phone. Message. Subscribe to Training eNews.

  7. Monitor community services - NSW Ombudsman

    24 May 2022 Monitor community services. We promote and protect the rights and best interests of people using community services in NSW. We achieve this by handling and resolving complaints about these services. We also monitor and review the delivery of

  8. Assessing and managing the risk of detrimental action - NSW Ombudsman

    15 Dec 2023 Assessing and managing the risk of detrimental action. Category. Guidelines and model policies. Publication Date. 15 December 2023. Summary. Provides guidance about agencies’ risk management obligations under the PID Act, what to consider when

  9. Formal investigations summary report 2022-23 - NSW Ombudsman

    30 Oct 2023 Formal investigations summary report 2022-23. The NSW Ombudsman Formal investigations summary report 2022-23 is a summary of completed investigations by the Office from 1 October 2022 to 30 September 2023.

  10. Submission on Anti-Discrimination Act review - NSW Ombudsman

    23 Sep 2023 Submission on Anti-Discrimination Act review.