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  1. Effective complaint handling - NSW Ombudsman

    13 Apr 2022 implement effective complaint handling processes and policies in your organisation.

  2. Complaints others handle - NSW Ombudsman

    22 Jun 2023 Find out who can handle your complaint - airlines, banking, police, Centrelink, Australia Post

  3. Our facilitators - NSW Ombudsman

    13 Apr 2022 Our workshops are run by highly experienced facilitators with expertise in different areas of public and community services.

  4. Archived news - NSW Ombudsman

    29 Oct 2013 Archived news. A map of automated decision-making in the NSW Public Sector: A special report under section 31 of the Ombudsman Act 1974 – tabled in Parliament. 07 Mar 2024. The NSW Ombudsman’s report A map of automated decision-making in the

  5. In Focus - NSW Ombudsman

    8 Feb 2023 The NSW Ombudsman’s In Focus papers are intended to draw attention to topical issues impacting NSW public administrative conduct for public servants. The papers do not contain formal recommendations, but instead seek to provoke deeper

  6. About us - NSW Ombudsman

    13 Apr 2022 About us. About us. Find out more about the NSW Ombudsman's statutory role, how we work and how to get in touch. . The NSW Ombudsman is an independent and impartial integrity agency, accountable to the people of NSW. Our work is guided by our vision,

  7. Who we are - NSW Ombudsman

    13 Apr 2022 Who we are. The NSW Ombudsman's Office – led by the NSW Ombudsman – is an independent and impartial integrity agency. We watch over most NSW public sector agencies and some community service providers. We help to ensure these organisations and

  8. Get help making a complaint - NSW Ombudsman

    13 Apr 2022 Get help making a complaint

  9. Posters, brochures and forms - NSW Ombudsman

    13 Apr 2022 Posters, brochures and forms.

  10. Investigation training - NSW Ombudsman

    20 Apr 2022 NSW Ombudsman investigation and administrative law workshops explore the essential processes and obligations for conducting investigations in the workplace.