We cannot handle complaints about

Our legislation limits what matters we can deal with.

For example we cannot investigate the conduct of:

• the governor, parliament, ministers and Members of Parliament
• conduct of NSW Police Force or a member of the NSW Police Force unless the conduct relates to a reportable allegation or reportable conviction (within the meaning of Part 3A or Part 3C).
• courts or court like bodies
• legal advisors acting for public authorities
• ICAC, Law Enforcement Conduct Commission, Casino control authority, Legal services commissioner
• royal commissions
• individual employment related issues
• trusts and investment funds

Schedule 1 of the Ombudsman Act 1974 provides a full list of excluded conduct and bodies under the Act.

We also cannot handle complaints about:

• electricity and gas retailers
• telephone and internet companies
• banks and finance companies
• commonwealth government agencies
• insurance companies
• private companies

For these issues or complaints please follow the link to our Other complaint-handling agencies