We cannot handle complaints about
Our legislation limits what matters we can deal with.
For example, we are excluded from investigating conduct related to:
- the governor, parliament, ministers and Members of Parliament
- NSW Police Force or a member of the NSW Police Force
- individual employment related issues
- courts or court like bodies
- trusts and investment funds
- legal advisors acting for public authorities
- ICAC, Law Enforcement Conduct Commission, Casino Control Authority, Legal Services Commissioner
- royal commissions
Section 12(1) and Schedule 1 to the Ombudsman Act 1974 lists all excluded conduct and bodies under the Act.
We also cannot handle complaints about:
- electricity and gas retailers
- telephone/mobile and internet companies
- banks and finance companies
- commonwealth government agencies
- insurance companies
- private businesses and companies
For these issues or complaints, please follow the link to our Other complaint-handling agencies
