We cannot handle complaints about

Our legislation limits what matters we can deal with.

For example, we are excluded from investigating conduct related to:

• the governor, parliament, ministers and Members of Parliament
• NSW Police Force or a member of the NSW Police Force
• individual employment related issues
• courts or court like bodies
• trusts and investment funds
• legal advisors acting for public authorities
• ICAC, Law Enforcement Conduct Commission, Casino Control Authority, Legal Services Commissioner
• royal commissions

Section 12(1) and Schedule 1 to the Ombudsman Act 1974 lists all excluded conduct and bodies under the Act.

We also cannot handle complaints about:

• electricity and gas retailers
• telephone/mobile and internet companies
• banks and finance companies
• commonwealth government agencies
• insurance companies
• private businesses and companies

For these issues or complaints, please follow the link to our Other complaint-handling agencies