We cannot handle complaints about

Our legislation limits what matters we can deal with.

For example we cannot investigate the conduct of:

  • the governor, parliament, ministers and Members of Parliament
  • conduct of NSW Police Force or a member of the NSW Police Force unless the conduct relates to a reportable allegation or reportable conviction (within the meaning of Part 3A or Part 3C).
  • courts or court like bodies
  • legal advisors acting for public authorities
  • ICAC, Law Enforcement Conduct Commission, Casino control authority, Legal services commissioner
  • royal commissions
  • individual employment related issues
  • trusts and investment funds

Schedule 1 of the Ombudsman Act 1974 provides a full list of excluded conduct and bodies under the Act.

We also cannot handle complaints about:

  • electricity and gas retailers
  • telephone and internet companies
  • banks and finance companies
  • commonwealth government agencies
  • insurance companies
  • private companies

For these issues or complaints please follow the link to our Other complaint-handling agencies

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