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What is happening at the Ombo’s

Public administration division - complaint backlog

18 Oct 2016

Our Public Administration Division currently has a backlog of complaints due to some temporary staff vacancies.

While we are making every effort to respond to all complaints in a timely manner, we are experiencing delays and will not meet our usual initial response times, i.e. it is unlikely we will respond to within 10 business days. We are attempting to identify urgent complaints for priority response.  If you believe your complaint is urgent you can call our office on 92861000 for an update on the progress of your complaint. However, if you can wait we would appreciate your patience at this time. We expect to resolve our backlog before the end of 2016.

We apologise that you may not receive our formal response to your complaint for several weeks.

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