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Handle complaints - NSW Ombudsman
22 Mar 2022 Handle complaints. An essential part of our work is handling complaints. Anyone can complain to us. We handle complaints about most NSW government agencies, local councils and community service providers. We may investigate a complaint if we suspect
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Fundamentals of complaint handling - NSW Ombudsman
13 Apr 2022 Get the skills and confidence to effectively handle customer complaints and engage with complainants.
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Archived news - NSW Ombudsman
29 Oct 2013 Archived news. NSW Child Death Review Team Annual Report 2022-23 tabled. 30 Oct 2023. The NSW Ombudsman and Convenor of the NSW Child Death Review Team (CDRT) Paul Miller tabled the NSW Child Death Review Team Annual Report 2022-23 in Parliament
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Contact Training Page - NSW Ombudsman
21 Sep 2021 Contact Training Page. Name. Organisation. Email. Phone. Message. Subscribe to Training eNews.
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Monitor community services - NSW Ombudsman
24 May 2022 Monitor community services. We promote and protect the rights and best interests of people using community services in NSW. We achieve this by handling and resolving complaints about these services. We also monitor and review the delivery of
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Assessing and managing the risk of detrimental action - NSW Ombudsman
15 Dec 2023 Assessing and managing the risk of detrimental action. Category. Guidelines and model policies. Publication Date. 15 December 2023. Summary. Provides guidance about agencies’ risk management obligations under the PID Act, what to consider when
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Formal investigations summary report 2022-23 - NSW Ombudsman
30 Oct 2023 Formal investigations summary report 2022-23. The NSW Ombudsman Formal investigations summary report 2022-23 is a summary of completed investigations by the Office from 1 October 2022 to 30 September 2023.
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Submission on Anti-Discrimination Act review - NSW Ombudsman
23 Sep 2023 Submission on Anti-Discrimination Act review.
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Strip searches in youth detention - NSW Ombudsman
12 May 2022 Strip searches in youth detention. This report of the NSW Ombudsman, Strip searches in youth detention: a follow-up report under section 27 of the Ombudsman Act 1974 is calling on the Government to explain why it has not implemented his
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Ombudsman's audit report recommends improvements to councils' public interest disclosure practices - NSW Ombudsman
21 Nov 2022 Ombudsman's audit report recommends improvements to councils' public interest disclosure practices. 21 Nov 2022. A report by the NSW Ombudsman tabled today, has highlighted the importance of local councils having systems in place to ensure that