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  1. Handling referred complaints - NSW Ombudsman

    27 Jul 2023 Handling referred complaints. Referral of a complaint for investigation: guidelines under s 12A. What is a s 12A referral? Under section 12A of the Ombudsman Act 1974 (Ombudsman Act), the Ombudsman may decide to refer a complaint about the conduct

  2. Contact Training Unit - NSW Ombudsman

    21 Sep 2021 Contact Training Unit. Name. Organisation. Email. Phone. Message. Subscribe to Training eNews. Yes. How did you hear about us? -- Please Select --. Facebook. LinkedIn. Twitter. NSW Ombudsman website. Other website advertisement. Search engine. Word

  3. Fact sheets - NSW Ombudsman

    22 Apr 2022

  4. What we do with your complaint - NSW Ombudsman

    13 Apr 2022 What we do with your complaint. When you complain to us, we will listen and treat you with respect. We're here to help you. You can make a complaint though our online complaint form, by phone or by email. You can also phone or email us to make an

  5. Monitor community services - NSW Ombudsman

    24 May 2022 Monitor community services. We promote and protect the rights and best interests of people using community services in NSW. We achieve this by handling and resolving complaints about these services. We also monitor and review the delivery of

  6. Make a complaint online - NSW Ombudsman

    10 Mar 2021 Make a complaint online. Before completing the below form please check that we can help you - see Complaints we handle. After we assess your complaint, we may refer it to another complaint handling body or other organisation. We will only do so

  7. Child Death Review Team - NSW Ombudsman

    22 Mar 2022 Child Death Review Team. Under Part 5A of the Community Services (Complaints, Reviews and Monitoring) Act 1993, the NSW Ombudsman convenes and supports the NSW Child Death Review Team (CDRT). The CDRT includes experts in healthcare, child development

  8. Engage with the community - NSW Ombudsman

    22 Mar 2022 Engage with the community. To raise awareness about our role and services, we run and take part in community events and professional forums across NSW. This also gives us the opportunity to learn about the issues affecting the public and to improve

  9. Engagement and outreach activities - NSW Ombudsman

    4 Sep 2023 Engagement and outreach activities. An important part of our pursuing fairness for the people of NSW is community engagement. We do this to raise awareness about the right to bring complaints to us; and to provide training and guidance to public

  10. Complaint handling training - NSW Ombudsman

    20 Apr 2022 Complaint handling is central to our role as an ombudsman. Our workshops are informed by evidence and delivered by experts. They will enable you and your team to deliver better customer service to diverse communities.