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  1. Do you have a problem with a NSW Government service or a community service? - NSW Ombudsman

    13 Jul 2021 Do you have a problem with a NSW Government service or a community service? This is a plain English brochure that provides information to help if you have a problem with a NSW Government service or community service.

  2. Monitor operation of the Mandatory Disease Testing Act - NSW Ombudsman

    8 Jul 2022 Monitor operation of the Mandatory Disease Testing Act. Invitation for public submissions on the Mandatory Disease Testing Act 2021. We are seeking public submissions. An important part of our monitoring is to consider the opinions and experiences

  3. Effective complaint management systems workshop - NSW Ombudsman

    13 Apr 2022 Learn what an effective system for managing complaints is and how to put it in place in your organisation.

  4. Archived news - NSW Ombudsman

    29 Oct 2013 Archived news. New report released - An inherent conflict of interest: councils as developer and regulator. 15 Dec 2020. There is inherent potential for conflicts of interest when NSW local councils undertake their own developments, according to a

  5. Regional training workshops: ​ Hunter and Central Coast​ November 2023 ​ - NSW Ombudsman

    13 Sep 2023 Regional training workshops: Hunter and Central Coast November 2023. 13 Sep 2023. The NSW Ombudsman will be delivering training workshops at the  NSW ICAC’s rural and regional outreach program in the Hunter and Central Coast regions from 21 to

  6. Managing unreasonable conduct by a complainant workshop - NSW Ombudsman

    13 Apr 2022 Learn how to identify and manage unreasonable conduct and deliver effective prevention and resolution policies and strategies.

  7. Administrative law in the public sector workshop - NSW Ombudsman

    13 Apr 2022 Administrative law in the public sector workshop. The purpose of this course is to give NSW public servants an understanding of their obligations and best practice under administrative law. Who should attend. It is targeted at public servants with a

  8. Updating the makers of voluntary PIDs and providing supports - NSW Ombudsman

    1 Oct 2023 Updating the makers of voluntary PIDs and providing supports. What this guideline covers. It is important for people who report serious wrongdoing to understand how an agency will manage their report and to receive regular updates as the matter

  9. Assessing and managing the risk of detrimental action - NSW Ombudsman

    1 Oct 2023 Assessing and managing the risk of detrimental action. What this guideline covers. People who disclose wrongdoing need to be confident they will be protected from detrimental action against them as a result of their disclosure. Such detrimental

  10. Part 1: What is unreasonable conduct by a complainant? - NSW Ombudsman

    5 Mar 2021 Part 1: What is unreasonable conduct by a complainant? This manual is designed to help organisations and their staff take a systematic and consistent approach to managing their interactions with complainants. It provides a series of suggestions and