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  1. Fundamentals of complaint handling - NSW Ombudsman

    13 Apr 2022 Get the skills and confidence to effectively handle customer complaints and engage with complainants.

  2. Make a complaint online - NSW Ombudsman

    10 Nov 2020 Make a complaint online. Customer Feedback Survey. From January 2023, we will be asking people who make a complaint to us to take part in a customer feedback survey. We will use the feedback to help us improve our services. Who is the complaint

  3. Privacy - NSW Ombudsman

    12 Dec 2011 Privacy. The NSW Ombudsman is subject to the Privacy and Personal Information Protection Act 1998. However as our website is passive and does not record any information about a machine accessing our website, no privacy implications arise from you

  4. Sitemap - NSW Ombudsman

    12 Dec 2011

  5. Access & equity training - NSW Ombudsman

    20 Apr 2022 NSW Ombudsman's access and equity workshop helps agencies and organisations be more accessible and responsive to specific needs of clients and customers.

  6. Guidelines and model policies - NSW Ombudsman

    27 Mar 2012 Guidelines and model policies.

  7. Agreements with agencies - NSW Ombudsman

    13 Apr 2022 Agreements with agencies. We have information sharing and complaint referral agreements with the following agencies:. Anti-Discrimination Board – Memorandum of understanding between NSW Ombudsman and the President of the Anti-Discrimination Board.

  8. Dealing with witness PIDs - NSW Ombudsman

    1 Oct 2023 Dealing with witness PIDs. What this guideline covers. This guideline explains what a witness public interest disclosure (PID) is, how agencies should deal with witness PIDs and the protections provided to the makers of witness PIDs. For information

  9. Vision, outcomes and values - NSW Ombudsman

    13 Apr 2022 Vision, outcomes and values. Our vision, outcomes and values guide our work to improve government and community services for the people of NSW. Our Strategic Plan aims to put us in the best position to achieve our vision. To learn more about our work

  10. Disclaimer - NSW Ombudsman

    12 Dec 2011 Disclaimer. We do our best to make sure that the material in our publications and on our website or any linked site is complete, correct, current and not misleading. However the NSW Ombudsman cannot guarantee that this will always be the case. Links