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  1. Protections under the PID Act - NSW Ombudsman

    1 Oct 2023 Protections under the PID Act. What this guideline covers. People who report wrongdoing need to be confident they will be protected from harm or disadvantage as a result of making a disclosure. Agencies need to accurately and quickly identify that a

  2. News - NSW Ombudsman

    13 Jan 1986 A map of automated decision-making in the NSW Public Sector: A special report under section 31 of the Ombudsman Act 1974 – tabled in Parliament. 07 Mar 2024. The NSW Ombudsman’s report A map of automated decision-making in the NSW Public

  3. What we do - NSW Ombudsman

    13 Apr 2022 We handle complaints about most NSW government agencies, local councils and community service providers. We can also monitor and review how community services are delivered. Encourage good administration in the public sector, monitor Aboriginal

  4. Submissions to Parliamentary Committees and other bodies - NSW Ombudsman

    19 Sep 2022 Submissions to Parliamentary Committees and other bodies.

  5. How to make a complaint - NSW Ombudsman

    13 Apr 2022 Steps on how to make a complaint

  6. Investigating complaints - NSW Ombudsman

    13 Feb 2024 Investigating complaints. This course provides you with an understanding of core investigative principles and knowledge on how to conduct a simple investigation into a complaint. You will also understand how to analyse evidence and write up findings.

  7. Dealing with voluntary PIDs - NSW Ombudsman

    1 Oct 2023 Dealing with voluntary PIDs. What this guideline covers. Dealing with a voluntary public interest disclosure (PID) appropriately is key to a healthy ‘speak up’ culture and a strong PID framework, because it is the type of disclosure made when a

  8. Guidance for agencies - NSW Ombudsman

    13 Apr 2022 NSW Ombudsman's guidance for agencies

  9. Access to information - NSW Ombudsman

    13 Apr 2022 Access to information. Information available to the public. Under the  Government Information (Public Access) Act 2009 (GIPA Act), we must make certain information easily available to the public. This is known as ‘open access information’. It

  10. Handling referred complaints - NSW Ombudsman

    27 Jul 2023 Handling referred complaints. Referral of a complaint for investigation: guidelines under s 12A. What is a s 12A referral? Under section 12A of the Ombudsman Act 1974 (Ombudsman Act), the Ombudsman may decide to refer a complaint about the conduct