What should I include in my complaint

It is important that you briefly explain your concerns in your own words. There should be enough information for us to make an assessment of the circumstances of your complaint and decide on the most appropriate response. When writing your complaint, think about the following:

  • What happened? Where did the events take place? When (time and date)? Who was involved?
  • Were there any witnesses to these events? Have you included their details?
  • Do you have any medical evidence, photographs or documents that may be relevant? If so, you may want to send copies with your complaint.
  • Have you already taken any action about your complaint?
  • What action or outcome would you like to see as a result of your complaint?

How do I make a complaint?

If you decide to make a complaint, it must be in writing or use our online complaint form. If you have difficulty writing the letter, we can help. We can also arrange for translation and interpreter services. Make sure you include copies of all relevant correspondence between you and the agency when you send us your complaint. For more information see our Tips for making a complaint.

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