Make a complaint online

If you have a complaint then please select one of the following agencies or areas that your complaint relates to.

Banks, Accountants, Financial Service Providers

Contact the  FINANCIAL OMBUDSMAN SERVICE (FOS) about financial services providers who are members of their scheme ie banks, accountants and other financial providers. Check if the provider is a MEMBER OF FOS.

Provider not a member of FOS, check if they are a member of the CREDIT OMBUDSMAN SERVICE LIMITED (COSL). MEMBERS OF THE COSL SCHEME include credit unions, building societies, non-bank lenders, financial planners, investment managers, debt services and more.

Builders

Centrelink, Child Support Agency, Australian Taxation Office

Community & Disability Service Providers

If you can, we encourage you to approach the agency involved about your problem, to give them an opportunity to address the problem. You can read our tips for making a complaint to help you do this.

If you would like to discuss this matter with our Community Services Intake team, please contact them between 9am to 4pm on 02 9286 1000 or toll free on 1800 451 524 or use the ONLINE COMPLAINTS FORM to submit a complaint for assessment.

Employment Related

FAIR WORK AUSTRALIA for private sector employment matters.

NSW INDUSTRIAL RELATIONS COMMISSION for NSW public sector and local government employment matters.

Employment Related Child Protection (ERCP)

If you can, we encourage you to approach the agency involved about your problem, to give them an opportunity to address the problem. You can read our tips for making a complaint to help you do this.

If you have already approached the agency involved, please use the ONLINE COMPLAINTS FORM to submit a complaint for assessment.

Energy Australia, AGL and Origin etc

The ENERGY AND WATER OMBUDSMAN (EWON) about electricity, gas or water suppliers in NSW.

If the supplier is a member of the EWON scheme you should complain to them first. We can assess complaints about all other suppliers/distributors of energy or water. Call our Inquiries team Monday to Friday between 9am to 4pm if you are unsure.

if you wish to make a complaint about a supplier/distributor who is not an EWON member - use the online form.

Immigration

Insurance Company

Contact the FINANCIAL OMBUDSMAN SERVICE (FOS) for complaints about financial services providers who are members of their scheme. Their members include banks, accountants, and other financial service providers. You should check if the provider you wish to complain about is a MEMBER OF FOS or call 1300 780 808.

If the provider is not a member of FOS, check members CREDIT OMBUDSMAN SERVICE LIMITED (COSL)  or call 1800 138 422 Members of the COSL scheme include credit unions, building societies, non-bank lenders, financial planners, investment managers, debt services and more.

Judges or Magistrates

Contact the JUDICIAL COMMISSION of NSW at WWW.JUDCOM.NSW.GOV.AU .

Lawyer/Solicitor

Contact the OFFICE OF THE LEGAL SERVICES COMMISSIONER at WWW.LAWLINK.NSW.GOV.AU/OLSC.

Medical

Contact the HEALTH CARE COMPLAINTS COMMISSION.
If your complaint is about an administrative matter or public interest disclosure, you can discuss with our Inquiries team between 9am to 4pm on 02 9286 1000 or use the online form to submit a complaint for assessment.

NSW Police Force

The LAW ENFORCEMENT CONDUCT COMMISSION investigates serious misconduct and maladministration in the NSW Police Force and NSW Crime Commission.

NSW State Government Agencies & Councils

We encourage you to talk to the agency/council first and try to resolve the complaint by writing to the agency - giving them up to six weeks to address your complaint. You can read our tips for making a complaint to help you do this.

If you have already contacted the agency involved, please use the ONLINE COMPLAINTS FORM to submit a complaint for assessment.

Phone or Internet

The NSW Ombudsman cannot investigate phone and internet service providers.

The TELECOMMUNICATIONS INDUSTRY OMBUDSMAN (TIO) takes complaints about telecommunications service providers, who are members of their scheme. Their members include various telephone and internet providers. You should check if the provider you wish to complain about is a member of TIO (this will take you to TIO’s website). Alternatively you can ring TIO on 1800 062 058 or visit their website at www.tio.com.au

Power, Electricity, Gas and Water

The ENERGY AND WATER OMBUDSMAN (EWON) about electricity, gas or water suppliers in NSW.

If the supplier is a member of the EWON scheme you should complain to them first. We can assess complaints about all other suppliers/distributors of energy or water. Call our Inquiries team Monday to Friday between 9am to 4pm if you are unsure.

if you wish to make a complaint about a supplier/distributor who is not an EWON member - use the online form.

Public Interest Disclosures

We provide assistance, guidance, resources and training to public authorities responsible for managing and responding to public interest disclosures. For inquiries and further information, please contact the PID Unit on 02 9286 1000 or email pid@ombo.nsw.gov.au .

Real Estate Agent/Landlord

Contact NSW FAIR TRADING or or call Law Access NSW on 1300 888 529.

Retailer, Travel Agents or other Private Businesses

Contact NSW FAIR TRADING or or call Law Access NSW on 1300 888 529.

Superannuation Fund

Contact FINANCIAL OMBUDSMAN SERVICE (FOS) for complaints about financial services providers who are members ie banks, accountants, and other financial service providers. Check if the provider is a member MEMBER OF FOS or call 1300 780 808.

You could also contact the SUPERANNUATION COMPLAINTS TRIBUNAL.

Telstra, Optus, Vodafone etc

Contact the TELECOMMUNICATION INDUSTRY OMBUDSMAN (TIO) for complaints about telecommunications service providers, who are members of their scheme.

Members include various telephone and internet providers - check if the provider is a member of TIO or call 1800 062 058.

Workcover authority of NSW

WORKCOVER AUTHORITY OF NSW for occupational health and safety, workers compensation and rehabilitation information.

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