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Who is the complaint about?
Nature of complaint
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Areas we can help you with:

Government departments

We may be able to assist you with a complaint in this area. However, there are a few things you will need to do first (if you have not already).

We encourage you to talk to the agency first and try to resolve the complaint by writing to the agency - giving them the time they advertise, or a reasonable time, to address your complaint.

If you have given the agency a reasonable chance to resolve your complaint, you can call us on 1800 451 524 to discuss your complaint, or go to our ONLINE COMPLAINTS FORM to submit a complaint for assessment.

Councils

We may be able to assist you with a complaint in this area. However, there are a few things you will need to do first (if you have not already).

We encourage you to talk to the agency first and try to resolve the complaint by writing to the agency - giving them the time they advertise, or a reasonable time, to address your complaint.

If you have given the agency a reasonable chance to resolve your complaint, you can call us on 1800 451 524 to discuss your complaint, or go to our ONLINE COMPLAINTS FORM to submit a complaint for assessment.

Universities and TAFE

We may be able to assist you with a complaint in this area. However, there are a few things you will need to do first (if you have not already).

We encourage you to talk to the institution first and try to resolve the complaint by writing to the agency - giving them the time they advertise, or a reasonable time, to address your complaint.

If you have given the agency a reasonable chance to resolve your complaint, you can call us on 1800 451 524 to discuss your complaint, or go to our ONLINE COMPLAINTS FORM to submit a complaint for assessment.

Custodial services

We may be able to assist you with a complaint in this area. However, there are a few things you will need to do first (if you have not already).

We encourage you to talk to the agency first and try to resolve the complaint by writing to the agency - giving them the time they advertise, or a reasonable time, to address your complaint.

If you have given the agency a reasonable chance to resolve your complaint, you can call us on 1800 451 524 to discuss your complaint, or go to our ONLINE COMPLAINTS FORM to submit a complaint for assessment.

Public Interest Disclosures PID (whistleblowing)

We may be able to assist you in this area. We receive complaints under the Public Interest Disclosure Act 1994 and provide agencies advice and guidance for managing and responding to public interest disclosures.

For inquiries and further information, please call our Assessments Unit on 1800 451 524.

Community Services

Please progress to our ONLINE COMPLAINTS FORM or you can call us on 1800 451 524 and we will contact you within ten business days following our assessment of your complaint.

The links below are areas other agencies can help you with:

Retailers, Real Estate Agents, Tradies and other Private Businesses

Sorry, this is an area we cannot help you with. However, we can point you in the right direction.

You should contact NSW FAIR TRADING or call Law Access NSW on 1300 888 529.

Financial Service Providers

Sorry, we cannot help you. However, we can point you in the right direction.

You should contact the AUSTRALIAN FINANCIAL COMPLAINTS AUTHORITY (AFCA) on 1800 931 678 (free call) or email info@afca.org.au unless it is about private health insurance, where you should contact the COMMONWEALTH OMBUDSMAN or workers compensation insurance, where you should call us.

Phone or Internet (such as Telstra, Vodafone, Optus)

Sorry, this is an area we cannot help you with. However, we can point you in the right direction.

You should contact the TELECOMMUNICATIONS INDUSTRY OMBUDSMAN.

Energy, Power, Water or Gas (such as Energy Australia, AGL, Origin)

Sorry, this is an area we mostly cannot help you with. However, we can point you in the right direction.

You should contact the ENERGY AND WATER OMBUDSMAN (EWON). EWON’s member list identifies who they can take complaints about.

If the supplier is NOT a member of the EWON scheme, you can call us Monday to Friday on 1800 451 524 between 9am to 4pm to discuss your particular complaint.

Police

Sorry, this is an area we cannot help you with. However, we can point you in the right direction.

You should contact the LAW ENFORCEMENT CONDUCT COMMISSION.

Commonwealth Agencies – ATO, Centrelink, Aust Post, Immigration, Child Support

Sorry, this is an area we cannot help you with. However, we can point you in the right direction.

You should contact the COMMONWEALTH OMBUDSMAN.

Employment

Sorry, this is an area we cannot help you with, unless it related to our Public Interest Disclosure function. However, we can point you in the right direction.

You should contact FAIR WORK OMBUDSMAN for private sector employment matters.

Contact the NSW INDUSTRIAL RELATIONS COMMISSION for NSW public sector and local government employment matters.

Lawyers or Solicitors

Sorry, we cannot help you. However, we can point you in the right direction.

You should contact the OFFICE OF THE LEGAL SERVICES COMMISSIONER.

Private Medical Services

Sorry, we cannot help you. However, we can point you in the right direction.

You should contact the HEALTH CARE COMPLAINTS COMMISSION.

If your complaint is about an administrative matter or public interest disclosure in a public health facility, you can call us on 1800 451 524 between 9am to 4pm to discuss your complaint or use the online form to submit a complaint for assessment.

Employment Related Child Protection (ERCP)

Sorry, we cannot help you. However, we can point you in the right direction.

You should contact NSW Office of the Children's Guardian for all employment-related child protection issues.

Judges or Magistrates

Sorry, we cannot help you. However, we can point you in the right direction.

You should contact the JUDICIAL COMMISSION of NSW.