Improving public administration
The NSW Ombudsman supports NSW government agencies and organisations to improve their administrative practices.
Apologies Guide
This guide is about apologies: what they are, why they matter, and what to consider when preparing an apology.
Good conduct and administrative practice guidelines for state and local government
Guideline to support good conduct and administrative practice for state and local government.
Automated decision-making systems
Resources to support consideration of appropriate use of AI and other automated decision-making functions.
Enforcement guidelines
Enforcement Guidelines to support Councils effectively dealing with allegations of unlawful activity.
