The NSW Ombudsman is an independent and impartial watchdog. Our job is to make sure that agencies we watch over fulfill their functions properly and improve their delivery of services to the public. 

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What is happening at the Ombo’s

Our complaint handling timeframes

15 Oct 2019

My office is changing how we manage our work. This follows the changes in our jurisdiction over the last three years. My staff are not only busy handling complaints but also preparing for this change.

As a result, we may not handle your complaint within our usual timeframes; you may experience a short delay. We will assess each new complaint to make sure we identify any that need urgent attention.

I appreciate this can be frustrating and ask that you are patient while we make these changes. We are making the changes to improve our service to the community of NSW. We expect to return to our usual timeframes for handling complaints by December.

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