The NSW Ombudsman is an independent and impartial watchdog. Our job is to make sure that agencies we watch over fulfill their functions properly and improve their delivery of services to the public. 

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What is happening at the Ombo’s

Is your builder ‘fit and proper’: the weaknesses of the home building licensing scheme in NSW

16 May 2018

The NSW Ombudsman, Michael Barnes, tabled a report in Parliament today following his investigation into Fair Trading’s Home Building Service.

Our investigation found that there were serious and systemic issues with both the public register and the home building licensing system. The information that Fair Trading records on the public register does not have sufficient detail and contemporaneous information to make it fit for purpose, that is, to provide consumer protection and help stop the actions of unscrupulous builders.

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