"A public health emergency of the kind we now face calls for exceptional, even unprecedented, measures. Yet the rule of law, norms of reasoned decision-making, and respect for human rights do not become optional, even in times of crisis."

Read the NSW Ombudsman's Response to the COVID-19 Pandemic.

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New report highlights impact of NSW Government COVID-19 response

22 Mar 2021

A NSW Ombudsman report highlights the impacts on individuals of measures taken by the NSW Government to combat COVID-19, especially for vulnerable members of the community and those who have been subject to quarantine.

Tabled in NSW Parliament today, 2020 hindsight: the first 12 months of the COVID-19 pandemic also highlights the need for effective complaint handling and oversight to be designed into any government crisis response.

In the 12 months from the first Australian COVID case on 25 January 2020, the NSW Ombudsman received over 900 contacts from individuals wishing to raise complaints or concerns about their treatment or experience of the NSW government’s pandemic measures.

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