Strategic Plan Mid Point Refresh
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In February 2023, we published a mid-point refresh of our Strategic Plan 2020–25. The revised strategic plan identifies the outcomes we need to achieve to help realise our vision: that everyone receives the right services and fair treatment from those we oversight.
Our vision is aspirational. While we can contribute towards it, we have limited influence over whether it is realised. For that reason, we focus our efforts on the set of 4 outcomes that support the realisation of our vision:
Read: Strategic Plan 2020–2025
We are committed to serving all people and communities in NSW. In 2022–23, we refreshed our Community Engagement Strategy to specifically focus our work on vulnerable communities including:
The refreshed strategy focuses on actions to ensure vulnerable groups in the community are aware of our services and know how to make complaints to us. It demonstrates our commitment to listening, providing accurate and meaningful information and engaging with members of the public and communities across NSW.
Our Multicultural Plan outlines a range of activities to enhance our staff diversity, develop a more inclusive workplace and improve the way we work with people from culturally diverse backgrounds. The Multicultural Plan has a range of initiatives to ensure that members of the public, including people from culturally diverse communities, understand our role, can access our services, and have trust and confidence that we will help.
Read: Multicultural Plan
We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.