We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.
We have engaged an independent research firm EY Sweeney to survey people who make a complaint to our office.
The purpose of the survey is to improve the quality of:
Any feedback you can provide on your experience is important. We will be inviting complainants to complete a survey after we have finished dealing with your complaint. We would like as many people to participate as possible.
Your individual survey results are confidential and anonymous.
Opting out
You do not have to participate - it is entirely voluntary.
If you do not wish to be contacted about the survey, you can notify our staff member, who will record this on your complaint file. You can opt out when making a complaint online by unchecking the checkbox under 'Feedback about our service'.
The information provided to EY Sweeney is for the sole purpose of inviting you to participate in the survey. This includes:
We will not provide EY Sweeney with specific information about your complaint.
Once we have closed your complaint, EY Sweeney may contact you about participating in a customer feedback survey. You can tell EY Sweeney if you don’t want to participate.
The survey will help identify areas where our service was helpful or could be improved.
The customer feedback survey results will be collated and sent back to the NSW Ombudsman’s office. The results do not identify any individuals.
Learn more about how EY Sweeney and the NSW Ombudsman manage personal information:
If you have any questions, please email NSW.Ombudsman.Survey@au.ey.com or call 1800 983 160.
We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.