Reports
Browse our library to find our special reports to Parliament, research reports, and Parliamentary and other submissions. Search by keywords, title, topic and report type.
All reports
Utilising Generative Artificial Intelligence (GenAI) to assist complainants who speak English as a Second Language
Research reports
A new report by researchers from the University of Newcastle, supported by the NSW Ombudsman, examines how Generative Artificial Intelligence (GenAI) could help people who speak English as a Second Language (ESL) navigate the complaints process.
50 Years of the NSW Ombudsman
Reports to Parliament
Discover the history of the NSW Ombudsman, written by Dr Lisa Murray, public historian.
Casebook July 2025: Investigations and complaint-handling case studies
Reports to Parliament
Casebook July 2025: Investigations and complaint-handling case studies is a summary of all investigations completed by the NSW Ombudsman between 1 January 2025 and 30 June 2025.
Submission to the Legal and Constitutional Affairs Legislation Committee inquiry into the Whistleblower Protection Authority Bill 2025 (No. 2)
Other submissions
This a copy of our submission to the Senate Standing Committees on Legal and Constitutional Affairs on the Whistleblower Protection Authority Bill 2025 (No. 2).
Deeds of Release and complaints to integrity agencies
Reports to Parliament
Deeds of Release and complaints to integrity agencies is a special report to Parliament under section 31 of the Ombudsman’s Act 1974. The report recommends that Government agencies be formally reminded that they are not to block individuals from making a report or complaint to NSW integrity bodies.
Mandatory disease testing in NSW: monitoring the operation and administration of the Mandatory Disease Testing Act 2021
Reports to Parliament
Mandatory disease testing in NSW: monitoring the operation and administration of the mandatory Disease testing Act 2021 is the NSW Ombudsman’s first report on its monitoring of the MDT Act. The report sets out the NSW Ombudsman’s observations from monitoring the first 18 months of the scheme, from 29 July 2022 to 31 December 2023.
Casebook January 2025: Investigations and complaint-handling case studies
Reports to Parliament
Casebook January 2025: Investigations and complaint-handling case studies includes a summary of all investigations completed by the NSW Ombudsman between 1 July 2024 and 31 December 2024.
OCHRE 2024: Current status and future direction report
Reports to Parliament
This is a special report to Parliament that details the NSW Ombudsman’s assessment of OCHRE over the past 10 years.
Oversight of the Public Interest Disclosures Act 2022 Annual Report 2023–24
Annual reports
This report provides a snapshot of voluntary public interest disclosures made between 1 October 2023, when the Public Interest Disclosures Act 2022 (PID Act) commenced, and 30 June 2024. It also details of our work under the PID Act, including advice and training, and our monitoring and auditing activities.
Review of the DCJ Complaint System in respect of its Aboriginal Child Protection functions
Reports to Parliament
This special report was completed as part of the NSW Ombudsman's community services complaint system review function. It follows a comprehensive review of the Department of Communities and Justice (DCJ) system for handing complaints from, or concerning Aboriginal children in the child protection system.
NSW Child Death Review Team Annual Report 2023-24
Annual reports
The NSW Child Death Review Team (CDRT) Annual Report 2023-24 describes the operations and activities of the CDRT during the period 1 July 2023 to 30 June 2024.
NSW Ombudsman Annual Report 2023–24
Office Annual Reports
The NSW Ombudsman Annual Report 2023-24 outlines our work over the past financial year in pursuing fairness for the people of NSW.
