Our vision, strategic outcomes and values guide our work to improve government and community services for the people of NSW.
Our vision expresses what we ultimately want to see in the world:
"Everyone receives the right services and fair treatment from those we oversight."
Our strategic outcomes
Our vision is aspirational, and while we can contribute towards it, we have limited influence over whether it is realised. For that reason, we focus our efforts on a set of 4 strategic outcomes that support the realisation of our vision.
- Complaints to us are resolved effectively and individuals are satisfied with our service.
- Public authorities and community service providers are held to account for serious wrong conduct.
- Improvements in public administration and community services delivery occur as a result of our work.
- Parliament gets support from us in the exercise of its functions.
Our values
Our values describe the core behavioural principles that we live by and apply to everything we do.
We are unfailingly ethical and honest. We apply to ourselves the same standards we demand of others.
We are impartial. We operate independently from government and act in a non-partisan manner. We work only in the public interest.
We treat everyone fairly and demand that others do the same.
We communicate openly, giving reasons for our decisions. We report publicly whenever possible.
We achieve excellence through competence and diligence. We act with humility, courtesy and confidence.
We respect diversity and promote inclusivity, appreciating the range and worth of human difference.
